Motoring Discussion > Suzuki - Ex-Motability Registering for Dartford Crossing Buying / Selling
Thread Author: ORB>>> Replies: 11
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New Sat 6 Jun 26 12:54 
 Suzuki - Ex-Motability Registering for Dartford Crossing - ORB>>>
Finally got my V5C after 22 days.. Same day as I got the slip for No longer owner of the old car.
In spite of attempting to call Motability and not finding a way to get through the telephone maze..

I did email Motability more than a week ago, but saving taxpayers money is not apparently high on their agenda.

I am unable to register the car to my Dart account or pay for a one off crossing as each time it says exempt.

Any Ideas ?

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New Sat 6 Jun 26 13:11 
 Suzuki - Ex-Motability Registering for Dartford Crossing - smokie
Presume you know or have checked whether it's in the DVLA Disabled tax class - as, if it is, it is exempt.

Check here www.gov.uk/get-vehicle-information-from-dvla
Last edited by: smokie on Sat 6 Jun 26 at 13:12
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New Sat 6 Jun 26 13:23 
 Suzuki - Ex-Motability Registering for Dartford Crossing - Bromptonaut
Presumably now you've had a V5 the disabled status is cancelled on DVLA records.

It make take a further period of time for that change to 'percolate' through to DART.

ISTR having something similar with Seoras the Superb which was previously taxed as Disabled.
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New Sat 6 Jun 26 13:56 
 Suzuki - Ex-Motability Registering for Dartford Crossing - ORB>>>
From the horses mouth.
Open your Dart Charge account (log in)
Go to Account management.
Select Contact Dart Charge
Select General Enquiry
Select Account management.
On the next page in the provide more detail box add your new reg number and an explanation, then upload a photo of the front page of the V5,
Go to next page and check details and add phone number and follow on continue.
Very nice operator from Dart charge explained and talked me through it.
That's after giving a wrong answer on the phone so it would put me through to a human.
Motability don't do anything. You have to request a manual override of teh Dart system.
Last edited by: ORB>>> on Sat 6 Jun 26 at 14:00
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New Sat 6 Jun 26 15:07 
 Suzuki - Ex-Motability Registering for Dartford Crossing - ChrisM
In the space of 1 hour 2 minutes you've not only answered your own question but also had time to write a useful summary for others.

You're not as useless as you thought you were ORB.

;)
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New Sat 6 Jun 26 16:23 
 Suzuki - Ex-Motability Registering for Dartford Crossing - ORB>>>
In fact I thought try again, I phoned, waited till the bot got fed up with me and put me through to a human, and one who knew what to do as well.

You're not as useless as you thought you were ORB.. Yes I am..but sometimes even I surprise myself, Just don't tell youngrovergirl.
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New Sat 6 Jun 26 16:09 
 Suzuki - Ex-Motability Registering for Dartford Crossing - Bromptonaut
I think I just waited until the information about Seoras no longer being taxed as 'disabled' found its way to DART.

But then living in the South Midlands, other than going to Chunnel/Dover or CAMC Black Horse Farm, I've very limited scope to need the crossing.
Last edited by: Bromptonaut on Sat 6 Jun 26 at 16:10
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New Sat 6 Jun 26 20:07 
 Suzuki - Ex-Motability Registering for Dartford Crossing - Bill Payer
>> Motability don't do anything.

It's nothing to do with Motability - they're just a lease company.

DVLA correct the tax class and eventually Dart's system will catch up. In the meantime you've found the manual over-ride.
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New Sat 6 Jun 26 17:49 
 Suzuki - Ex-Motability Registering for Dartford Crossing - Bobby
Why not just leave it as exempt…..
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New Sat 6 Jun 26 19:10 
 Suzuki - Ex-Motability Registering for Dartford Crossing - ORB>>>
Why not just leave it as exempt…..
Well, It is only OUR taxes paying for it.
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New Sun 7 Jun 26 02:23 
 Suzuki - Ex-Motability Registering for Dartford Crossing - expat2
>> Why not just leave it as exempt…..
>> Well, It is only OUR taxes paying for it.
>>
>>
At some point they may well get themselves organised and realise that you owe them a backlog of fees. You will then get a bill plus penalties for not paying previously.
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New Sun 7 Jun 26 04:33 
 Suzuki - Ex-Motability Registering for Dartford Crossing - ORB>>>
At some point they may well get themselves organised and realise that you owe them a backlog of fees. You will then get a bill plus penalties for not paying previously.



19.20 pm last night I got a reply


Thank you for contacting Dart Charge.

Your reference number is ....................

We have added the vehicle to your account as requested. 'Checked my account and there it is.

OOF!
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