Motoring Discussion > Driving Licence Renewal Miscellaneous
Thread Author: Fullchat Replies: 48

 Driving Licence Renewal - Fullchat
My Driving Licence photograph and HGV entitlement are due for renewal on the 29th.

I'm letting the HGV bit go as I cant remember the last time i drove anything bigger than a fully loaded riot van and at 65 I'm not going to pursue a career as a Yorkie munching trucker + it would now be an annual medical.

So I sent off 3 weeks ago all the paperwork to ditch the HGV entitlement and renew the photograph.

It asked the question had I had any form of procedure on either eye? I stated 'yes' as a couple of years ago I had a single cataract operation. So my eyesight is probably better than when I last renewed.

Nothing has been returned and there are 2 days to go. I have tried every avenue to contact DVLA to no avail and just get binned off to try again. I would just like to know that they have actually received my renewal application and it is being processed. If it hasn't then theoretically, according to them, I could be driving without a licence after the 29th. As I understand it if they are processing then I can continue to drive.

Had this happened up to the 31st December 20 I would automatically have received a 12 month extension. We have of course been in in another lockdown but no further extensions given.

Anyone any similar experiences?
Last edited by: Fullchat on Tue 27 Apr 21 at 14:44
 Driving Licence Renewal - Runfer D'Hills
Renewed mine last month. Took about 2.5 weeks to arrive. Yours might turn up yet.
 Driving Licence Renewal - maltrap
My wife received a reminder to renew her 70+ license in January. She applied online, her 73rd birthday was on the 11th April. To date she has had no response whatsoever. She re-applied online and filled in the reminder form with a covering letter and sent it 2 weeks ago. HJ mentions problems at DVLA on his website.
 Driving Licence Renewal - sooty123
Aren't the dvla going on strike due to issues with covid working practices?
 Driving Licence Renewal - Bromptonaut
>> Aren't the dvla going on strike due to issues with covid working practices?

Yes there was strike action:

www.pcs.org.uk/news/over-1400-walk-out-on-first-day-of-strike-over-covid-safety-at-dvla

Further walkouts threatened for May.
 Driving Licence Renewal - Terry
My limited experience of DVLA following medical advice not to drive for a period is that they are a bunch of total incompetents.

They clearly fail to understand reliance on on car transport - work, leisure, emotional etc. Whilst I wholly accept that if rendered medically unfit to drive for a period there may be a very good reason, there is no excuse for so woeful a level of "customer" service.
 Driving Licence Renewal - No FM2R
My experience of them over the last few years is that if you can work within their online systems then they are very good indeed.

It does rather tend to fall apart when you need human intervention though.
 Driving Licence Renewal - PeterS
Did a change of address online, and opted to renew at the same time as I’d only got a year left on the o,d one, and the replacement came in 2 working days!
 Driving Licence Renewal - Dave_
I’m on a few motor trade FB groups; the DVLA are dealing with the 95% run-of-the-mill work in a day or two, but the 5% that requires a proper look is taking weeks and weeks to process. Not that that’s much help to you, I know.
 Driving Licence Renewal - bathtub tom
Whatever you do, check the entitlement on the new licence (you'll probably need a magnifying glass, I did). I've heard of several motorcyclists who didn't have the relevant category on their new licence and it wasn't spotted until they got pulled by thr BIBs. They had to re-take their test!

SWMBO got the motorcycle group on her renewal, she's never ridden one, but according to her new licence she passed her motorcycle test sometime in her sixties.
 Driving Licence Renewal - Fullchat
I've heard that story several times BT. Both sides photographed :)
 Driving Licence Renewal - Fullchat
Little update. No licence but Ive managed a webchat where the DVLA operative said thet I dont need to carry a licence and I'm OK to drive as the licence is still valid.

I'd argue that technically you do have to produce a licence if required etc etc but in any event I've got a copy of the webchat saved. You just never know.
 Driving Licence Renewal - maltrap
Can you let me know how you managed to do a webchat.

Many Thanks
 Driving Licence Renewal - Fullchat
This is where I started:

contact.dvla.gov.uk/driving-licence

Then answered a series of questions the answers of which leaned towards actually having to speak to someone. Once accepted waited about 7 min to start the conversation.

I tried yesterday and got binned off as they were busy.

 Driving Licence Renewal - R.P.
FC - go to the DVLA website,
www.gov.uk/view-driving-licence

Check your details and print them off, to ensure you don't lose entitlements.

Police rarely ask for DLs these days as they're all on PNC
 Driving Licence Renewal - maltrap
Thanks both.
 Driving Licence Renewal - Robin O'Reliant
>> Check your details and print them off, to ensure you don't lose entitlements.

I've just tried that, but my personal details and list of entitlements are on separate pages with nothing to link the two.

Am I missing something?
Last edited by: VxFan on Thu 29 Apr 21 at 13:47
 Driving Licence Renewal - R.P.
I see what you mean, the format appears to have changed.
 Driving Licence Renewal - Fullchat
Just doing a nozzel clean on my printer.

Page 4 'Get your check code' . Theres a Print option there. Gave me all my catagories and start/expiry dates. Full and Provisional entitlements.

All mine printed off yesterday.
 Driving Licence Renewal - Fullchat
Open with Adobe and then print Adobe PDF file on 2 pages.

Can also save electronically.
 Driving Licence Renewal - maltrap
I gave up on Webchat after 20 minutes. Then made a 4th application (3 online+ 1 postal)
This time i actually received an acknowledgement with a reference number, fingers crossed, this one works.
 Driving Licence Renewal - Robin O'Reliant
Mine comes up for it's ten year renewal in August. I've not only photographed it but taken a video as well, panning the camera and zooming in and out in case they accuse me of photoshopping it to add the bike entitlement.

Maybe overkill, but one can't be too careful. When we moved here in 2001 I had the solicitor make a signed copy of it as it was about the time tales of missing catagories were surfacing during the transfer to computerised records.
 Driving Licence Renewal - Update - Fullchat
Well the news is that there is no update.

Over 2 months in now. Nothing received.

Thought I'd make an effort today and wish I hadn't bothered.

Telephone - Operators extremely busy, binned.

Webchat - Some sort of automatic bot. After having to re type the same personal information as it progressed eventually binned as no one to take over the chat.

Have they got my licence and form?? Is it sat in a mail room somewhere whilst they deal with Covid or go on strike? Did it get there? Who knows?

If it takes much longer I'll have to have my photo re done :S

What a mess!! The good news is that my VEL reminder for the motorbike arrived on time with an increased rate.
 Driving Licence Renewal - Further Update - Fullchat
Further update and some success.

Following day actually got myself in a queue to talk to a human. Who put me in another queue to talk to another human.

After 45 minutes informed that they had received my documentation. it was being processed and the Medical Unit had sent out a Medical Declaration Form.

So it appears that because I had ticked the 'Have you had an eye operation Yes/No' and I responded Yes they had passed to Medical Unit which I understand.

Couple of days later said form V1 arrives which doesn't really cater for a historical cataract procedure but does for a whole host of other eye conditions. Inquires who my GP is, despite being referred by Opticians with no GP intervention, and whole host of other questions - dates, Consultant's details etc which I cant recall. However a quick call to our local eye hospital and all queries answered. I was fully expecting the 'Data Protection' routine and can you write in but it was not an issue.

Final question can you read a number plate from 20M uncorrected/corrected etc.

Form completed with a covering letter to cover up any potential ambiguities.

I'm thinking that the only relevant part for my circumstances is the the final question which is all you are asked to declare in any event with a standard licence.

Can't beat a bit of bureaucracy. They claim that it could be another 6 weeks. So that's around 4 months in total if there are no other hiccups.

They do appear to be having staffing issues for one reason or another.


Last edited by: Fullchat on Mon 21 Jun 21 at 14:29
 Driving Licence Renewal - Further Update - bathtub tom
>>After 45 minutes informed that they had received my documentation. it was being processed and the Medical Unit had sent out a Medical Declaration Form.

>>Couple of days later said form V1 arrives

What a coincidence!
 Driving Licence Renewal - Further Update - Fullchat
Indeed.
 Driving Licence Renewal - Further Update - Bromptonaut
Once you've spent time searching for and finding Mr Chat's record you might as well process it.
 Driving Licence Renewal - Further Update - Fullchat
On contact the information was returned quickly I believe from a screen.

As an aside I was informed that if I didn't return the paperwork within 2 weeks my licence may be revoked. Cheeky monkees. :O
 Driving Licence Renewal - Further Update - Fullchat
Looks like I am not on my own.

www.theguardian.com/money/2021/jun/26/uk-drivers-dvla-licences-delays
 Driving Licence Renewal - Further Update - Bromptonaut
>> Looks like I am not on my own.
>>
>> www.theguardian.com/money/2021/jun/26/uk-drivers-dvla-licences-delays

You're not. Outfit just about managing on staff goodwill brought to its knees by pandemic's requirements for social distancing.
 Driving Licence Renewal - Further Update - No FM2R
>> just about managing on staff goodwill

I have no idea whether or not the staff have a point, though I suspect not, but it's not my idea of an organisation being held together by staff goodwill.

www.hertfordshiremercury.co.uk/news/uk-world-news/hundreds-dvla-staff-walk-out-5553285

www.bbc.com/news/uk-wales-56977799

www.walesonline.co.uk/news/wales-news/dvla-staff-strike-swansea-covid-20878244

www.standard.co.uk/news/uk/dvla-workers-swansea-public-health-wales-welsh-b930899.html

And so on and so on.
 Driving Licence Renewal - Further Update - Ambo
Delays pretty much my experience. I applied over a month ago and sent in my cut-up licence as instructed. In view of eyesight conditions (which DVLA already knew about) my application was passed to the Drivers Medical Group. About a month later, a phone call (No dice due to industrial action) and two letters asking for an acknowledgement (no response) I have given up but carry a copy of the first letter in the car in case I am stopped by the police. I believe I am legal.

No doubt Covid has a hand in it all but, come on, an acknowledgement? DVLA used to be excellent, with fast responses.

Does anyone know the Medical Group's email address or direct phone number please?
 Driving Licence Renewal - Further Update - Bromptonaut
>> Does anyone know the Medical Group's email address or direct phone number please?

Does this help?

assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/945842/inf94-drivers-with-medical-condition.pdf
 Driving Licence Renewal - Further Update - No FM2R
Bromp has given you the information you need, but as a general reference for others.....

contactnumbers.buzz/dvla/
 Driving Licence Renewal - Further Update - Ambo
Correction: I actually applied early March and got confirmation but then nothing.
 Driving Licence Renewal - Further Update - Ambo
Many thanks for useful leads.
 Driving Licence Renewal - Further Update - Robin O'Reliant
We just renewed ours today as they reach their ten year life in August. We had to go to a post office with the forms they sent (Nothing to fill in) and our existing licences. Photo taken by one of the assistants in their booth and receipts issued, £43 handed over for the pair and should be with us in two weeks.

All very quick and efficient.
 Driving Licence Renewal - Further Update - Duncan
>> We just renewed ours today as they reach their ten year life in August. We
>> had to go to a post office with the forms they sent (Nothing to fill
>> in) and our existing licences. Photo taken by one of the assistants in their booth
>> and receipts issued, £43 handed over for the pair and should be with us in
>> two weeks.
>>
>> All very quick and efficient.
>>

And expensive.

Says £14 if you renew online?

www.gov.uk/driving-licence-fees
 Driving Licence Renewal - Further Update - Robin O'Reliant
>>
>>
>> And expensive.
>>
>> Says £14 if you renew online?
>>
>> www.gov.uk/driving-licence-fees
>>

You need to scan a photo and my bottom range HP all in one printer does not scan images to the PC, something I find a bit of odd cheapskatery.
 Driving Licence Renewal - Further Update - Robin O'Reliant
Well that was quick. Both arrived yesterday after our post office applications on Tuesday.
 Driving Licence Renewal - Continued - Fullchat
Little bit more to this saga and I'm grumpy.

My 2year old BMW bike has creeping corrosion starting on the front face of the cylinders and cylinder heads. (Black coating) Bike has been examined at service and BMW have agreed to replace the engine casings and cylinder heads under warranty .

The claim has moved fairly quickly and the bike was booked in for me to deliver last Friday and a loan bike supplied. A few days prior I'd had a call from the Service Receptionist if I'd mind, pretty please, delaying to job as they had an urgent warranty issue to sort out. No problem to me. And today was agreed for me to deliver the bike to them.

Rang in this am to check everything was still to plan and a 3pm time arranged for delivery subject to a loan bike being returned to the from a previous service customer.
So a slow ride to Cleethorpes where me and a mate enjoyed a coffee to kill some time. Then the mother of a rain storm came down the Humber and we got wet - very wet!
Storm eased and to the Dealership we rode and got wet - very wet!

So we started the admin for the loan bike and she asked for my Driving Licence.
I had a photograph of my licence and the DVLA code for them to access my record. However as the licence is showing photograph expired as the end of May that was it. The insurance page she was filling in and due to the expired photograph the computer said 'No'.

I explained the issues and she went of to speak to someone else who also said 'No'.
So that was that. They could pick up my bike from my home address 30 miles away on Friday and return it but I wasn't getting a loan bike. So I left in disgust.

The dealership will have allocated workshop time of a mechanic/week starting next Monday.
So I've wasted a day, 60 mile round trip. I'm soaked to the skin and my bike is filthy.

Post Office tracker shows my recorded delivery medical declaration as being delivered to the DVLA Medical Unit 2 weeks ago.

This is 3 months now. Not acceptable!!
 Driving Licence Renewal - Continued - Bobby
Fully understand why you are grumpy.

But.

If I was going to pick up a hire/ loan vehicle and my license was expired I would have thought it prudent to phone ahead and explain the issue.
 Driving Licence Renewal - Continued - Fullchat
Ah yes. But under Sec 88 RTA I'm still authorised to drive and the DVLA driver remote record corroborates that.

DVLA could revoke my licence for not complying with their requirements but they have no reason to do that.
Last edited by: Fullchat on Wed 7 Jul 21 at 22:17
 Driving Licence Renewal - Continued - Fullchat
DVLA Driving Licence Status indicates 'You have a full Driving Licence'
 Driving Licence Renewal - Continued - sooty123
I think i would have checked, yes dvla says so but any slight grey area especially as you travelled a distance. Too easy for people to go 'computer says no' regardless of if you're right, you've been left at a disadvantage. Mind you we've all been there one way or the other.
 Driving Licence Renewal - Fullchat
Strongly worded email to my MP about the overall situation has elicited a response and he has written to the Director of the DVLA.

So that's my licence revoked then :)
 Driving Licence Renewal - Zero
www.bbc.co.uk/news/business-57916619
 Driving Licence Renewal - Bromptonaut
>> www.bbc.co.uk/news/business-57916619

But that's come from the PCS and specifically MArk Serwotka. You cannot rely on a bunch of layabout lefties and a down right Trot for your facts :-P
Last edited by: Bromptonaut on Wed 21 Jul 21 at 17:24
 Driving Licence Renewal - No FM2R
>> >> www.bbc.co.uk/news/business-57916619
>>
>> But that's come from the PCS and specifically MArk Serwotka. You cannot rely on a
>> bunch of layabout lefties and a down right Trot for your facts :-P
>>

I don't. Especially him.

Unfortunately the other side of the battle are rubbish management and the usual politicians, and I don't believe them either.
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