>>I just know it's one of these things that even if I get a black and white concrete source that they are liable, I then need to find someone at EE to accept that!
The last thing EE will want is you winning a visible case in the Small Claims Court which might get reported upon and then spread.
So, as you say, you need to get it in front of the right person.
I should think the fastest way is to actually take out a case and let it work through their systems, which it will probably do at a startlingly fast pace..
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