>> I told them that I had carried out tests so stop trying to say I
>> am wrong and fix it.
>> After a few sharp words from me it was quickly sorted.
The trick is to get past the first line people who have limited authority and are expected to dispose of calls quickly using template answers. Had to have a few sharp words with Morrisons about my problem using a Santander Debit Card at their Pay at Pump service to get somebody to investigate the issue rather than just saying my card was faulty.
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