Non-motoring > Consumer Law. Legal Questions
Thread Author: Bobby Replies: 47
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 Thu 10 Jun 21 17:55 
 Consumer Law. - Bobby
iPhone 11. 24 month contract with EE directly starting May 2020.

Phone has a hardware problem which can best be described as “colour run” in two areas of screen.

Took into Apple Shop and the Genius guy confirmed it was phone fault and not user fault. However as phone is outwith it’s 12 months they would charge me for replacement screen. However he did say to me to go back to EE as under “Consumer Law” they are responsible even after the first year. He advised they would refuse and bluff me but this was a little known Law.

As predicted EE did exactly that.

Well it is very little known as I can’t find it anywhere online that covers this scenario.

Anyone any similar experience/ knowledge on this?
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 Messages Author Date
 Consumer Law.   Bobby 10 Jun 21 17:55
 Consumer Law.   Bromptonaut 10 Jun 21 18:25
 Consumer Law.   Biggles 10 Jun 21 18:25
 Consumer Law.   No FM2R 10 Jun 21 18:25
 Consumer Law.   bathtub tom 10 Jun 21 19:46
 Consumer Law.   sooty123 10 Jun 21 20:07
 Consumer Law.   Zero 10 Jun 21 20:26
 Consumer Law.   Bromptonaut 10 Jun 21 21:00
 Consumer Law.   sooty123 10 Jun 21 21:19
 Consumer Law.   bathtub tom 10 Jun 21 22:50
 Consumer Law.   bathtub tom 11 Jun 21 22:45
 Consumer Law.   No FM2R 12 Jun 21 04:11
 Consumer Law.   bathtub tom 12 Jun 21 09:41
 Consumer Law.   Lygonos 12 Jun 21 11:20
 Consumer Law.   Zero 12 Jun 21 15:27
 Consumer Law.   helicopter 12 Jun 21 16:46
 Consumer Law.   No FM2R 12 Jun 21 16:50
 Consumer Law.   Zero 12 Jun 21 17:47
 Consumer Law.   No FM2R 12 Jun 21 17:48
 Consumer Law.   Zero 12 Jun 21 18:11
 Consumer Law.   henry k 12 Jun 21 18:18
 Consumer Law.   Fullchat 12 Jun 21 19:42
 Consumer Law.   Biggles 13 Jun 21 10:54
 Consumer Law.   zippy 13 Jun 21 14:50
 Consumer Law.   bathtub tom 13 Jun 21 17:16
 Consumer Law.   Bromptonaut 10 Jun 21 20:58
 Consumer Law.   Zero 10 Jun 21 21:02
 Consumer Law.   Falkirk Bairn 10 Jun 21 21:43
 Consumer Law.   zippy 10 Jun 21 22:18
 Consumer Law.   Bobby 10 Jun 21 23:14
 Consumer Law.   zippy 11 Jun 21 00:40
 Consumer Law.   smokie 11 Jun 21 09:34
 Consumer Law.   henry k 11 Jun 21 09:39
 Consumer Law.   Bobby 11 Jun 21 10:09
 Consumer Law.   Zero 11 Jun 21 10:15
 Consumer Law.   Bobby 11 Jun 21 10:22
 Consumer Law.   Zero 11 Jun 21 13:51
 Consumer Law.   Bromptonaut 11 Jun 21 10:38
 Consumer Law.   Manatee 11 Jun 21 15:24
 Consumer Law.   Zero 11 Jun 21 15:47
 Consumer Law.   smokie 11 Jun 21 15:56
  
 Consumer Law.   Robin O'Reliant 11 Jun 21 16:50
 Consumer Law.   Zero 11 Jun 21 17:57
  
 Consumer Law.   No FM2R 12 Jun 21 04:15
 Consumer Law.   Manatee 12 Jun 21 12:31
 Consumer Law.   tyrednemotional 12 Jun 21 12:47
 Consumer Law.   Fursty Ferret 14 Jun 21 13:36
 Consumer Law.   zippy 14 Jun 21 14:06
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