I'd like some opinions on an incident that happened to me today and some reassurance please.
At 10.52 this morning I went to a cashpoint and drew out some cash.
At 11.59 I was in a local farm shop butchers department to restock the freezer.
I wanted to pay with my debit card but as soon as it was put in the machine it came up with PIN blocked.
The owner tried this three times with the same message each time.
I eventually paid with by cash, and as we're regular customers and are known to the Farm Shop, I left with his phone number and instructions to call him after I had got home and rung my bank.
On the way home we had to pass the same cashpoint as earlier so decided to try again and see what was going on.
At 12.24 the cash point worked without a problem.
When I got home I rang the bank to be told that there was no problem with my card and it wasn't blocked, and there was ample funds for all of the transactions.
I persistently had to ask what had happened and was told eventually that the farm shop terminal could have been faulty.
I then insisted they checked to see if the three attempts had been recorded.
I was shocked to find that all three attempts had been debited from my account without me even entering a PIN number.
I rang the farm shop who immediately reversed the transactions, but I still feel uneasy that anyone could have a faulty terminal and make repeated attempts to make it work, while knowing it would be debiting the account WITHOUT a PIN number ever being entered.
Has anyone else come across this and am I right to be concerned?
Pat
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