The key point legally is right of reply.
Ideally, the organisation should be approached for a comment.
The problem with that on a site such as this is who's going to do it?
If the organisation approaches the site to make a comment, it should be carried with the same prominence.
The criticism made needs to be fair and reasonable.
There is a danger with an anonymous forum that someone could post something out of malice - hence the desirability of getting a comment from the other side, which would weed out false posts.
It is possible for the forum to make a judgment.
For example, I've been on here and the other place for a while now and everyone knows I live in the north and have a CC3.
So if I post with a reasonable sounding whinge about a Ford dealer in my part of the world, it will ring true.
A similar post from a new member is more of a challenge.
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