The RBS issue was down to a couple of simple things. RBS was run on an IBM Z/OS mainframe. Modern, secure and amazing resilient as it was, its core was basically old established IT, with old IT skills. All the bells, whistles and flash stuff was simply tacked onto it.
Because it didnt break, RBS lost sight of the core need, got rid of all the old skilled staff, shipped it out to Mumbai where they knew nothing of what made it tick. Of course they screwed up the basic system and no-one at the bank had the skills to fix it.
Airlines did exactly the same thing word for word.
Last edited by: Zero on Sat 6 Jan 24 at 18:17
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Bank IT Systems 
