>>resort to calling the CEOs office
I've emailed CEOs a few times when I've hit a brick wall - effective!
>>It seems that BT will jump to using my Wi Fi router for my line transfer. Can they insist on >>this?
I think there's no alternative for your landline, if you want to retain your landline number. There is your mobile and I believe it's possible to have satellite comms.
The VOIP at my current property is vastly superior to the landline service at my previous house.
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