I think the assumption that a lot of people don’t know how a lot of their car’s features may work is probably true. The same may be said for computers and mobile phones. The issue is whether or not those people actually want to know and, more importantly, actually be prepared to pay for someone to tell them.
Most people, I suspect, find out what they need to know with a bit of judicious button pressing and don’t want to know about stuff they will never use. Why bother about the rest of the mysteries of the infotainment system if you have worked out how to find your favourite radio stations and that’s all you want from it?
I may be wrong though! Best of luck.
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