...is anyone else watching this?
I have a paygo account which covers my infrequent crossings. I am supposed to have received two emails informing me I should revalidate my card for the foregoing, as the administration is moving from one organisation to another.
I was aware of this, as it has cropped up over months on a number of forums I frequent, but I only received one email, and that at the last minute, informing me I should re-validate after the 28th July.
I tried, and of course, in common with everyone else I was informed that the site was down until the afternoon of 30th July. It was.......and still is (at least for me and many others).
It's not of any immediate concern to me, as my next crossing is at least a month away, but the world and his wife are suffering the consequences, both on re-validation, and more importantly payment (the lack of which attracts a PCN).
Apparently, the deadline for payment for existing crossings is to be extended, but the authorities won't be drawn on just exactly what the new deadline will be.
The whole thing is an organisational and public relations nightmare. Payment requests put you in a queue (people are reporting waiting times literally of hours, and many are simply giving up). Who the hell decided to make the change on one of the busiest weekends of the year? Can you imagine what it's like having gone on holiday (many people crossing will be on the way to the Continent) with the prospect of having to pay by a given, but currently unspecified date, to avoid a PCN hanging over you. I certainly wouldn't want to be sat on the web for hours trying to pay.
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