I am £1700 in credit with Octopus. I use about £330 a month of gas and electric according to my last few bills.
I would like them to refund me about £1000, leaving me 2 months in credit. They take £380pm by DD.
They won't refund me until I give them a meter reading - which I can easily do but I'm on a smart meter - they can see my meter readings more easily than I can. I have called them and told them I'm on a smart meter but they still require the reading and won't elaborate as to why - just "we do".
Are they being difficult, not wanting to refund the money or just stupid?
(Miss Z vows never to use them as they threatened her with legal action when she was significantly in credit with them.)
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