>>This link seems to give a reasonable summary:
That link provides a good summary assuming it's accurate, and there's no reason to suppose it isn't.
But - is the relevant scheme a public service pension scheme or a trust-based private sector one? Or something else e.g. an annuity?
I could write a long answer about how I as a pension trustee would view this but it seems likely that it's a public service scheme. They don't have trustees although they do have responsible boards.
Make the arguments to the administrator. If not happy with the resolution, look for the dispute resolution process to escalate.
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