The stuff you learn...Shell Energy bought First Utility and later took over the Post Office BB & telephony.
Seems their customer service is only open 8-5, five days a week and I don’t know where it’s based.
To be fair to EE, when I returned from Spain in April my landline was not working. I tried the usual stuff, contacted EE who promised a visit from an OpenReach engineer within a certain timescale. This didn’t happen, I complained and duly received a small amount of daily compensation, deducted from my monthly DD.
A tenner a month saving isn’t, for me, worth the risk of getting a new contract with a BB provider with potentially sub standard customer service. Now I’ve got my bus pass I save considerably over a tenner a month on fares.
A worthwhile exercise though checking out alternatives....
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Broadband deals new