>>I have some suspicions about where the 'phone number was harvested, but all entirely
>>unprovable.
The crooks are everywhere. Whilst lists of customer details are on the dark web fresh data is considered to be better by the crooks.
At work there is a ban on call centre staff from taking mobile phones, purses, wallets and personal bags in to the call centres they need to be locked in personal lockers now because some staff were caught recording phone numbers and email addresses.
Note taking sheets of paper are now batch and page numbered and checked by a supervisor before shredding so missing pages are treated with suspicion.
Vending machines now use fingerprint recognition and deduct payment from an account.
It turns out crooks were paying staff to steal data re vulnerable customers.
And this relates to a high street bank. Think about call centres for shops, or call centres abroad where security is nowhere near as strict.
There is also evidence that criminal gangs encourage people to get jobs in call centres (even in the UK) so that they can get access to the data.
I am convinced work monitors staff's social media because some staff have been pulled up for having lifestyles inconsistent with earnings, with explanations required.
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