Long time readers will recall that I have regular discussions with VM about the cost of their package - in my case basic TV, 200mb internet and (unwanted) phone line.
This necessarily a long post so don't read if you're busy :-)
Last year they put it up to a criminal £62 for 18 month contract, but then decide to land me with a £4 rise from Feb. I spoke to Retentions but that was the best possible price they could do.
So that gave me the get-out.
On browsing for alternatives, I found Virgin Media doing a very similar (slightly better) package but plus a 10Gb o2 SIM for £44. New users only.
So I decided to cancel for March ( - I'm away anyway) and re-instate in April.
So I called up for the new package, and it actually came out a couple of quid cheaper than advertised. They were happy to cancel the existing package and put the new package on the next day (under SWMBOs name) but I have to have new equipment, which is a small nuisance as I oose al the recordings - but not insurmountable.
So I signed up for it.
24 hours later someone from Retentions called me. He didn't seem to know I'd signed a new package with him, so I told him and he was OK with it. I said I didn't really want the SIM so he managed to get the price down to £37 - that's nearly £30 a month cheaper - for an 18 month contract. All without having to swap out my equipment. So I've accepted that.
As I hadn't had any confirmation in email I called Retentions last night. They could see nothing about it on my record. They didn't know the bloke's name. They could knock another 0.75p off the £66 but that was it. They said there was another Retentions on the sales side, which was nothing to do with them.
So I left my contact a voice message saying I had nothing in writing (still over a week to go till the change date though). Within 10 minutes he called me back and assured me that all is going through.
So that is two retentions departments, seemingly completely ignorant of each other.
Meantime, in today's email I got an email from Virgin Media. Subject "Don't go. £44 a month for the Bigger bundle". Yet another Retentions offer, presumably from another Retentions department!!!!
What a crazy company. At least three retention departments which don't know about each other, all singing from different hymn sheets. And a seemingly disconnected Sales department. They must be spending a fortune trying to keep customers...
I expect it'll all go wrong in some way but as I'm away for March there is plenty of time to sort it out... and I now have handful of Firesticks to tide us over if necessary.
|
Virgin Media new
Virgin Media new