The HMRC site is a breeze. It took me about 30 minutes to do this lunchtime and more time was spent sorting out my log in details with the Post Office verification service who wanted a photo of my driving licence and a current live grab of my face to compare (the driving licence picture and my current face have very little in common - but it got authorised anyway).
This years refund is very disappointing though at less than £200 and I am used to a couple of thousand back due to the business miles rebate, and I had no business miles last year. :-(
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Tax Returns done new
Tax Returns done new