Need to ask the obvious - are you sure the "parcel delivered" message didn't relate to the one you have, and the other one hasn't yet been delivered? (Are they both showing as delivered in Orders). Conceivable that the deliverer didn't realise there were two for you and drove off with one, and may come back... so check outside your door later.
Otherwise if you can find the online chat they are very good and usually pretty quick.
Better than most on the phone too.
I went into Orders, scrolled right to the bottom of the screen and in the bottom right (Let Us Help you) area click Customer Service. On the next screen, Contact Us is bottom right too. You can choose to Chat or you can click for them to call you (under the Start Chatting Now button).
Last edited by: smokie on Sun 19 Dec 21 at 17:27
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Amazon Non-Delivery 
Amazon Non-Delivery 
