I used to drive for a living, but now I run a despatch department sending out 30-60 parcels a day, so I can see things from both sides of the fence. We do have customers who specifically request that we don't use such-and-such parcel co, because their local round driver is hopeless.
Parcel delivery companies are mostly the same as one another, only the colour of their polo shirts varies. They're all just people driving vans with a list of addresses to visit, it's unfair to tar a whole company based on one particularly hapless driver. Except Yodel, they really are awful from start to finish.
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