>>Ultimately, there's just no point in getting anxious, angry or frustrated by any of them, it won't make them go away, and all allowing yourself any of those emotional reactions actually achieves is to make your own day slightly worse than it was.
Exactly - I remind myself that if I get angry, I am just allowing a prat I don't know to control my feelings. That usually works.
Conversely, if I get an opportunity for revenge...
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