>>We used to have a team secretary who would do these for us.
Obviously I have no idea of your teams/environments.
However, in my experience team secretaries/admin are a facility which is abused, causes reduced responsibility and facilitates rule breaking. They are usually not valued, treated unfairly, have no career path, no scope for development and are just used for the crap work that nobody else can be a***d to do.
I would always remove them. Always.
Secretaries/PAs for individuals are a different matter; have different r&r and are thus dealt with differently.
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