Disappointed really.
The lad's laptop has died one week out of warranty and they are just not interested.
Mentioned the Consumer Rights Act - expectation of 6 years for a £650 mainstream brand laptop. Response was get an engineers report that it is a problem with original manufacturing of the device at your expense which is not refundable.
This is not the JL of old and now will not be my first choice when buying expensive goods in future which is a shame as we have a kitchen re-furb coming up which will include a new range cooker, dishwasher, extractor, built in meecrowavay (thanks Nigella) and JL were high on the list as a preferred supplier. Not now.
Off to call the credit card co, whom I expect will take the same engineers report route.
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John Lewis Customer Services new
John Lewis Customer Services new