>>When I check it, via various websites and different days/times it averages between 10.0 and 10.5. Upload speed, whatever that is, between 0.48 and 0.9.
About par for a midrange copper (not fibre to the cabinet) connection. I'm assuming that it is copper (ADSL/2) in which case the upstream speed (that's the data you send up the wire, not the stuff that comes down - the two directions work at different speeds, and for most people, download is driven much harder) would max out at around 1.0 anyway, as a limitation of the ADSL technology.
You can check the theoretical speed for your line by using the BT broadband checker here:
www.broadbandchecker.btwholesale.com/
..and putting your phone number in.
Be aware that it produces a range of values, and where you sit in those is not guaranteed.
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