Your friends need to decide whether they want a hassle free life - appoint a rental agent to advise on a sensible rental, put all the right agreements and certificates (electrical and gas inspections) in place, collect the rent, worry about responding to issues (leaks, breakages, faults etc).
I rent out a flat and pay 9% for this - I accept the cost is the price of a hassle free existence. It may be more for a house.
If the tenants are not keeping the garden in order you have simple choices - charge them for sending in a gardener to do what they have not, applying a rent surcharge, ending the rental contract etc.
There may be some temporary issues with covid, and getting some professional advice would be very sensible if it is likely to get confrontational. That aside, it is entirely the choice of your friend.
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