It's voluntary.
My employer has banned everyone from the office until much later in the year unless it's not possible for the staff member to work from home for example no space or inadequate internet- that includes call centre staff. This does not extend to bank branches.
You need a board directors permission to work in the office - this is a high street bank so the chances of getting that is going to be slim unless really necessary.
It's the same for customer visits. I have been on 3 since last March. All emergencies, all with a colleague to reduce time on site.
The costs have been high, but I guess someone is now busy recalculating how much office space is really needed for future operations.
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