Daughter had a Mitsubshi Colt and it's the only car we've had where we changed dealer for servicing. And we did it not once, but twice.
Supplying dealer twice quoted £150 for first service, then on collecting the car, asked for £200. Initial excuse was "we always quote ex-VAT!" (I ignored that £150 +VAT still isn't £200). I try and let the kids do their own stuff, but was there as they'd refused her a courtesy car due to her age. She'd have just paid it. After it was sorted out I had such a rant at them that going back would have been tricky!
Used another dealer a couple of times and they were always up for a haggle - the book pricing appears dear because the schedule includes everything needed, ie if the brake fluid is due, it's already in the price. Then they quoted an insane price for what should have been a basic service. Another dealer quoted a staggering £92! And they mentioned £20 of that was to renew the (very comprehensive) European Roadside Assistance package.
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