"Have you chosen your preferred method for making them regret this?"
Mark I went down this route last year and its a brick wall. The dealership wont publicly accept any wrong doing and it becomes a battle of wills. Trading Standards now have a call centre drop down menu firewall so they are disinterested and un-approachable.
I did achieve a refund but when you look at time and effort invested + they refunded money which they they didn't actually provide any service for they didn't really loose out.
Someone from this forum, I apologise as I've lost the email trail and your name escapes me for the minute, has a contact high up within Kia. He informed them of the circumstances on my behalf. The response was fairly non committal and corporate. As the matter had been resolved to my satisfaction they did not see what my issue was.
So its a 'strongly worded' letter again to the dealership.
I did dip the oil on my checkover yesterday prior to leaving the dealership. The engine had been running. It was black. Issue with diesels is the oil gets contaminated very quickly so its hard to say. But you doubt the whole process.
If this behaviour is their business practice who knows what has and has not been done. They may look at the low mileage, service history and wheel it straight in and out without doing a thing. Minimal risk.
Last edited by: Fullchat on Tue 21 Jul 20 at 11:09
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