Whilst in CA I have always used Enterprise. The local office close to my CA friends have always excelled themselves in getting me something larger and far more thirsty than I actually wanted. Methinks there is a reason for this.
On t'other hand, when booking car rental in conjunction with flights I have had mixed experiences. With DialAFlight I have had good experiences with Hertz, (Oct 2009 and Sept 2008) being supplied with 'factory fresh' Mustangs and very good service. I believe Hertz mainly use Fords (which is why I use them and ask for a convertible outside of winter months...doh) and have had excellent service from the rental offices.
My last experience, over New Year 2010 when I booked flights with TrailFinders was the opposite. The car hire people were a bunch of cowboys and I was told to my face that during holiday periods they overbook as a matter of course. Our 4x4 was booked in June and we should have collected at noon on the 28th Dec. We finally got a 'reasonable' vehicle at 16:50 hours on the 31st, just before they closed for New Year. Never again...all credit to TrailFinders who worked exceptionally hard to salvage our ski trip.
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California car rental new
