>> At one time, Santander had a bad name for customer service and they were obviously
>> under pressure to turn things around.
They moved their contact centre to India using cheapskate telephony. Absolute disaster. Staff were just script jockeys and had little authority to actually do anything. They also seemed to have little knowledge of UK life so telling them in advance I was about to spend £3500 on a rail season ticket and please would they note that so it didn't get declined at the window was a challenge!
Moved them back after a few years and they're now in Belfast, Sheffield and Liverpool.
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