Just received an email from BG regarding my account (I have gas and electricity with them), the email goes along the lines of 'Thanks for choosing us for your Gas Appliance Check, your agreement is up and running and you've already paid for it - thank you".
Well this is news to me!!!
I haven't had any contact with them let alone agree to anything, we only have a gas boiler and that is serviced by the guy who installed it.
Looking at my online account the Home-care has been added although it seems to be 'no charge' for the first year.
Reading the small print there is a 14 day cooling off period but I haven't taken anything out!
I'll be ringing them tomorrow and asking for it to be taken off with a confirmation email.
Worrying that I might have missed this and then next year they would ask for payment.
Any advice?
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Any BG customers - odd email new