My parents were billed recently for an hour long conversation with a mobile number.
On Boxing day mum rang her sister's landline after 6pm (free evening and weekend calls for the first hour).
However their itemised bill shows a Vodafone mobile number was dialled with a bill for nearly £8.
When they checked the mobile number it turned out to be the brother in law's. Mum says there's no way she'd have rung his mobile and certainly not spoken for an hour.
They think BIL had diverted his landline to the mobile as previously they were away for a few days just before Christmas.
If my mum called a landline, which should have been free, would you expect the itemised bill to show both numbers? Should there have been an announcement or warning she was about to spend an hour calling a mobile number? Seems to me there's room for improvement with their own provider or the provider of the person called.
They daren't call BIL to ask him as they'd probably get charged again. I suggested they text him instead.
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Itemised phone bill & mobile charge query new
Itemised phone bill & mobile charge .. new