I have a number of bank accounts, the longest standing being with one of the majors.
In the 40 years I have been banking with them I have never had an error on any of the statements and I or SWMBO are rigorous in our checks.
SWMBO checked the latest statement last night and pointed out that the bank had deducted £471.45 and against my cheque stub I had written £417.45 . I thought I had transposed the figures myself and really did not believe the bank could possibly make an error with their sophisticated systems .
Checking it out today on the phone with the lady at the bank it turns out to be their error - but they cannot rectify it at the branch and it now has to be corrected by a different department who will contact me in the next two days. As the cheque was written on the Second of July thats £60 I 've been down for five weeks.
SWMBO reckons I should ask for compensation - I see it as a human error . What do you guys feel?
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Bank Error new
Bank Error new