At end of September we took the caravan down to Kent for a long weekend. Cleaning it on return we found a crack running round the drain point of the shower. No problem we thought, three year warranty.
After some too and fro with the supplying dealer (a story of its own) a claim was submitted to Elddis. We were shocked to have it rejected on grounds that warranty on plastics was only one year. Replacement is something like 10hrs labour so well north of £1k including parts etc. An 'appeal' involving the tray manufacturer as well as Elddis was also declined.
Not having this I thought!!
An email was composed, starting from a CAB template. Explained that (IMHO!) a shower tray in a new £12k caravan that lasted only 16 months and 60 nights was not of sufficient quality or fit for purpose. In support of this pointed out that drain was just inside bathroom door where it was subject to flexing/being stepped on and that furthermore it lacked support below.
Also apparent that 2015/16 versions of the same caravan placed the drain diagonally opposite, under the hand basin where it was much less subject to flex or being stepped on and that caravan forums had many stories similar to my own.
Dealer forwarded email to Elddis (and possibly spoke to his HQ legal bod) who asked for warranty claim to be re-submitted.
Was called this morning to be told that tray will be replaced foc after all and part is on order.
Glad that worked 'cos while I would have been prepared to push the issue to Small Claims Court I really didn't want to have to find another dealer for warranty/service stuff.
|
