The Lad has Motorola Moto G. Pretty sure it's the same 8GB XT1032 as mine, it's certainly physically identical. Supplied with KitKat it was subsequently upgraded to Lollipop and no doubt is well laden with Apps, Music and pictures.
Last week it started showing a shed load of error messages (his phrase). Gist of them was that various components in Android had stopped working. After responding to a few of them he turned the phone off and on again. It went through the boot screens - bat image>various globes etc and back to bat then screen goes blank.
We've tried, to no effect, the various solutions here:
tinyurl.com/olghuug (Motorola customer portal)
Following the steps for lollipop I can get into the boot menu but selecting restore gives an error message 'boot up failed'.
Any suggestions?
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Moto G Fixable or Jiggered? new
Moto G Fixable or Jiggered? new