www.thisismoney.co.uk/money/experts/article-2611365/Why-Barclays-removed-counters-replaced-machines.html
Surbiton Branch has gone electronic .
I visited it to cancel a direct debit. One of the wandering ex counter staff directed me to a bank of screens cos its easy to do sir.
After much faffing about the deed was done but my card was not returned.
" It should have indicated *&^%$, Not sure what has happened"
After a wait a further expert arrived and unlocked the box ( watched, for security reasons? by the the first helper) and eventually I got my card back.
Not impressed!. After 50+ years with them I am tempted to take my account elsewhere but I suspect the bean counters across the industry are all intent on the same path to simple automation :-( and It will be out of the frying pan ....
( perhaps this should be in the getting old thread ? )
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