>> As to the price increase, it seems clear enough to me - existing Prime/Lovefilm subs
>> carry on until expiry. Fair enough. After that, the product changes to merge into one
>> at an increased price. If you want to take that out, fine, if you don't,
>> don't.
Yes it's clear. The service I am happy with at £49 is no longer available unless I also take another service I don't want, at an additional £30.
It's their train set, and they can do what they like, that is clarity I suppose.
It still seems reasonable to me to tell them I don't like it and I won't have it.
They have replied, saying they are sorry I am not happy, and thanking me for my feedback which will help to make them the Most Customer-Centric Business In The World (they really did say that), so I guess that means that when they have thought about my and Bromp's comments they will change their policy :)
I have been detecting a smugness from Amazon for a while - a sensation that they think they can tell their customers what to buy. Their marketing has certainly been very impressive in the past, but recently they have lost their aim badly - "Amazon Local" started emailing me a few weeks ago and the offers are poorly targeted - random things like helicopter flights and gin tastings in places such as Derbyshire, London, Oxford, Milton Keynes are neither relevant nor local to me.
As Tesco were, they are probably due for a bit of a slap from their hitherto obedient customer base.
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