Em ... no!
I phoned them today and was answered by someone speaking in pidgin English. I asked if they stocked the specific item I wanted and he said no, they were a service place not retail.
So I changed tact and asked that if I had this problem and took it to him how would he repair it, he said he didn't know!
So I gave up with them!
Have managed to source one from the company we bought them from and they are dispatching it to us tomorrow. However we do not have any cover with them as such (although their call operative didn't seem to realise that) so at some point in the future I will probably be hit with a hefty invoice :(
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