>> the next step is Safe mode, In which case he will be fixing it. <<
No need to be wary of using "Safe-mode"! - simply tap F8 repeatedly whilst booting up, choose "Safe-mode or Safe-mode with networking" (so that programs like Malwarebytes can update on opening) and run your security stuff. Malwarebytes, Spybot SD, and your Antivirus programs will probably be all you need to rectify the problem, let them complete a full scan (not quick) and then reboot as normal. spend your saved pennies on a few celebratory pints!
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Windows laptop problem. new