Motoring Discussion > It's customer service, but not as we know it Miscellaneous
Thread Author: Dieselfitter Replies: 29
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New Thu 6 May 10 12:26 
 It's customer service, but not as we know it - WobblyDog
In the good old days it all seemed a lot simpler. You spoke to your "contact" at the broker and trusted them to get you a decent renewal each year. If anything changed during the year you phoned your contact (usually first name terms) and it was sorted - never mention of an admin fee.

Then Direct Line came along and with good marketing and a decent product we were suddenly convinced the broker had been ripping us off for years and so made the switch.

Then loads of direct insurers came along, tempting us with introductory offers and then subtly increasing the premiums substantially for year 2 onwards, relying on the inertia of a percentage of their customer base. Churn became the industry buzzword.

Then the advent of the comparison website - gave a bit of power back to the consumer - we were now able to switch every year and play the insurers at their own game. But now we're in a situation where you need a comparison site for all the comparison sites....and are they as transparent as they seem with their kickbacks, commissions and even ownership by the companies we're trying to compare!

I've now gone full circle. For the last couple of years I've used a broker. When I phone them up they know who I am from my telephone number. I don't have to listen to "this call may be recorded for training purposes blah blah blah...", I don't have to select option 1, then 2 and then listen to electronic Greensleeves for 10 minutes....I know I pay about £30 more than if I went direct but that's a price I am happy to pay if I can avoid the bi-annual madness (two car household) of the insurance renewal.

Think I'll have a lie down now...
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 Messages Author Date
 It's customer service, but not as we know .. new Dieselfitter 4 May 10 20:52
 It's customer service, but not as we know.. new FotheringtonTomas 4 May 10 20:56
 It's customer service, but not as we know.. new Falkirk Bairn 4 May 10 20:59
 It's customer service, but not as we kno.. new RattleandSmoke 4 May 10 21:06
 It's customer service, but not as we know.. new Lygonos 4 May 10 21:05
 It's customer service, but not as we kno.. new Stuu 4 May 10 21:29
 It's customer service, but not as we kn.. new Dieselfitter 4 May 10 21:34
 It's customer service, but not as we kno.. new Dieselfitter 4 May 10 21:29
 It's customer service, but not as we kn.. new Zero 4 May 10 22:05
 It's customer service, but not as we k.. new Dieselfitter 4 May 10 22:33
 It's customer service, but not as we.. new John H 4 May 10 23:11
 It's customer service, but not as w.. new Dieselfitter 4 May 10 23:40
 It's customer service, but not as .. new Zero 5 May 10 09:10
 It's customer service, but not as.. new Tooslow 5 May 10 09:18
 It's customer service, but not a.. new Zero 5 May 10 09:26
 It's customer service, but not.. new Lygonos 5 May 10 14:59
 It's customer service, but not as we kno.. new Redviper 4 May 10 21:33
 It's customer service, but not as we kn.. new Harleyman 4 May 10 22:19
 It's customer service, but not as we k.. new Ted 4 May 10 23:21
 It's customer service, but not as we.. new R.P. 5 May 10 09:44
 It's customer service, but not as w.. new mattbod 5 May 10 10:32
 It's customer service, but not as .. new Fenlander 5 May 10 13:10
 It's customer service, but not as.. new - 5 May 10 16:54
 It's customer service, but not a.. new Harleyman 5 May 10 22:04
 It's customer service, but not.. new - 6 May 10 15:23
 It's customer service, but not as we kno.. new Jacks 5 May 10 17:30
 It's customer service, but not as we.. new WobblyDog 6 May 10 12:26
 It's customer service, but not as we k.. new Buddy 6 May 10 13:08
 It's customer service, but not as we kn.. new Lygonos 6 May 10 20:07
 It's customer service, but not as we k.. new Typ 8L 6 May 10 23:23
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