Computer Related > internet mac number problems	Miscellaneous
Thread Author: sooty123	Replies: 20

New Sat 9 Apr 11 15:32   internet mac number problems - sooty123

i've just moved in and taken over a phoneline, just tried to get broadband sorted but the last person has left it 'on'. Now i can't actually use the internet, but apprantly i need to get the previous occupant to ring up and get the mac number. I've never had this problem before when moving, anyone else? Reply to this message | Report message

New Sat 9 Apr 11 17:02   internet mac number problems - sooty123

Getting hold of the previous might be a bit tricky, anyway around it if i can't get it? Reply to this message | Report message

New Sat 9 Apr 11 17:32   internet mac number problems - Zero

who is the incumbent provider and who do you want to go with? Last edited by: Zero on Sat 9 Apr 11 at 17:33 Reply to this message | Report message

New Sun 10 Apr 11 00:41   internet mac number problems - sooty123

i don't know who the current one is, the new one i'm trying is orange. Orange said they don't know either. Reply to this message | Report message

New Sun 10 Apr 11 00:54   internet mac number problems - swiss tony

If the connection is still open, then I'm guessing the unknown ISP will want paying? I would expect a letter, to the previous resident, from the ISP to arrive shortly...... Reply to this message | Report message

New Sun 10 Apr 11 00:59   internet mac number problems - sooty123

i'm not sure it will, because i tried to get online with it but wouldn't connect, but yet they still have some sort of 'ownership' Reply to this message | Report message

New Sun 10 Apr 11 01:08   internet mac number problems - sooty123

yet the phone line works and the rentals now in my name that got transferred ok. Reply to this message | Report message

New Sun 10 Apr 11 01:10   internet mac number problems - rtj70

You seem to think Internet access works like a utility like water. Well it doesn't. Even if the ADSL line was active you'd have to login in for it to work. This will take time to sort out. What does BT say? Could always get Internet via Virgin if an option in your area for cable? Assume you just bought the property so get in touch with the sellers? Last edited by: rtj70 on Sun 10 Apr 11 at 01:12 Reply to this message | Report message

New Sun 10 Apr 11 01:22   internet mac number problems - sooty123

your right i don't know how internet access works, hence me asking :) haven't rung bt yet, will they know who has the line? No cable is available in the area. Reply to this message | Report message

New Sun 10 Apr 11 03:55   internet mac number problems - devonite

click on internet evplorer settings, it will usually state " internet explorer supplied by xxxx" - the current isp provider. Reply to this message | Report message

New Sun 10 Apr 11 10:02   internet mac number problems - smokie

>> click on internet evplorer settings, it will usually state " internet explorer supplied by xxxx" >> - the current isp provider. This comes from the computer not the hone line - you can configure that bit to whatever you want. So who is the phone with? Possibly the same as the ISP. Last edited by: smokie on Sun 10 Apr 11 at 10:03 Reply to this message | Report message

New Sun 10 Apr 11 10:18   internet mac number problems - Zero

>> click on internet evplorer settings, it will usually state " internet explorer supplied by xxxx" >> - the current isp provider. Its been some number of years since ISP's provided branded browsers. Reply to this message | Report message

New Sun 10 Apr 11 10:28   internet mac number problems - Zero

>> your right i don't know how internet access works, hence me asking :) haven't rung >> bt yet, will they know who has the line? No cable is available in the >> area. Yes BT should know. They might not tell you, but they do know Reply to this message | Report message

New Sun 10 Apr 11 10:54   internet mac number problems - sooty123

just tried bt, they say they don't know, they say there is no broadband on the line. Also they say they don't recognise the phoneline something about being too new, takes 7days, ring back monday etc etc Reply to this message | Report message

New Sun 10 Apr 11 18:12   internet mac number problems - Zero

>> just tried bt, they say they don't know, they say there is no broadband on >> the line. Excellent, tell BT you want to sign up with their broadband and see what happens. Reply to this message | Report message

New Sun 10 Apr 11 19:55   internet mac number problems - Stuartli

Did the previous owner's ISP have its own LLU equipment in the exchange? It's always a challenge, apparently, to switch ISPs if so due to the difficulty of getting a MAC. Reply to this message | Report message

New Sun 10 Apr 11 20:16   internet mac number problems - sooty123

What's a LLU? Reply to this message | Report message

New Sun 10 Apr 11 20:24   internet mac number problems - Zero

LLU = Local loop unbundled. Its an exchange where providers other than BT are allowed to own your telephone line to the exchange. (the line from your home to the exchange is called "the local loop") Reply to this message | Report message

New Sun 10 Apr 11 20:53   internet mac number problems - sooty123

Thanks, but sorry I don't know. Reply to this message | Report message

New Sun 10 Apr 11 20:19   internet mac number problems - sooty123

Good idea zero, the impossible might suddenly become possible ;-) Reply to this message | Report message

New Mon 11 Apr 11 14:29   internet mac number problems - AshT

This is from the FAQs on thinkbroadband.com: - I am trying to order ADSL, but my provider says I have it already, but I've only just moved into property? This is probably because a previous resident of the property had ADSL but did not cancel the service, or a broadband provider has not fully removed itself from the telephone line. The problem is often referred to as 'having a tag/marker on your line'. BT Wholesale for a time ran a public helpdesk, but in May 2008 this closed to the public and additionally functionality was given to broadband providers. Therefore you need to contact the broadband provider you are ordering a service from and explain there is a TAG/Marker on the line. Front line support will not be able to help, but should pass you further up the support chain so that it can be resolved. Not much help unfortunately, but might be worth ringing your intended supplier and asking them to escalate the issue - if there's a sale hanging on it I'd hope they would be able to resolve it. Reply to this message | Report message