Cumulative Upgrade to Win 11 came up on my laptop - LG Gram
Thought nothing about it as this occurs quite often - went ahead with the upgrade - downloaded and started the install only for it to hang at 81%.
My laptop still worked BUT "was not 100%". I thought a patch/new release would come to fix matters.
Yesterday, 4 days had passed, still nothing so I logged on to MS at 6am - 47th in the queue but 30 minutes later I had a web chat with Joyce. She was convinced the upgrade was fine BUT there was something stopping the install - probably the likes of McAfee. I do not have McAfee.
She admitted she was not technical but would transfer me to a techie to get it sorted. No transfer took place and silence, no call back.
Today I thought that I might try and look at anti-virus software on my PC. I use Malwarebytes and there was, to my surprise, a long forgotten AVG. Deleted AVG as I never recall using it in it the last 3/4 years.
Windows upgrade sprung to life - quick download, installing and hung at 81%, same as last time, for the best part of 5 minutes - then raced to 100%.
The system then re-booted 2/3 times and BINGO the installtion had worked.
Just in case anyone else suffers the same trouble Look at your anti-virus installation.
Thanks "Non- Technical Joyce" 10/10 wherever you are.
The Free MS Technical Support for upgrade failures 0/10 - AWOL.
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I suppose I'm not surprised that free support on a free product might be patchy.
There is a wealth of info on the internet, not least the Microsoft document "Troubleshoot problems updating Windows" which suggests in Advanced "Temporarily remove third-party security software support.microsoft.com/en-us/windows/troubleshoot-problems-updating-windows-188c2b0f-10a7-d72f-65b8-32d177eb136c
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I had trawled the internet for a good few hours over 4 days. I had read many a MS article + others users and "snake oil sellers" but I did not know of the anti-virus link.
I found nothing that looked like my problem - lots of other issues on Win11 Home upgrades in the last few years but not my 8th April 2025 upgrade problem and possible anti-virus issues.
Hence my post just in case some other C4P members come across the same issue in the near future.
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Windows 11 upgrade to latest version - smokie
