Computer Related > TV Dead :-(	Miscellaneous
Thread Author: zippy	Replies: 41

New Sun 13 Oct 24 16:11   TV Dead :-( - zippy

Samsung Q900 8k TV 5 years and 3 months old and it wont turn on. It's showing a red LED under the Samsung logo where there is hidden on / off switch but nothing happens. It's not responding to either the Samsung or Sky remote. I've unplugged it. Reseated cables etc. but to no avail. Not happy as it's a £3k set. Local TV repair people are thin on the ground as TVs have become "disposable". I'll call the Samsung helpline tomorrow but I am not holding out much hope. Reply to this message | Report message

New Sun 13 Oct 24 17:00   TV Dead :-( - Bromptonaut

£3k for a telly box!! Kinnel. Reply to this message | Report message

New Sun 13 Oct 24 17:23   TV Dead :-( - zippy

lol Yes, flagship model. 8k 75 inch. Yes, one of my silly moments when times were good - interest rates were low etc. Couldn't afford the same today - which is one of the reasons I'm peed off. Reply to this message | Report message

New Sun 13 Oct 24 18:05   TV Dead :-( - Biggles

Is there a reset function, keeping the power button pressed for 10 seconds? Reply to this message | Report message

New Sun 13 Oct 24 18:45   TV Dead :-( - smokie

To me a Samsung failing at 5 years sounds unlikely. Red light on means it's off (I think you know that :-) ). If it won't turn on by the remote have you tried using the on/off on the telly (or did you mean you'd tried that?) - could just be a remote problem. I'd also unplug everything else - inputs, sound bar etc, as I recall one telly years ago took an aversion to something which was plugged in (might have been a USB stick) Also unplug it and leave it unplugged for a few minutes to allow it to discharge. Reply to this message | Report message

New Mon 14 Oct 24 10:41   TV Dead :-( - VxFan

Usual cause is a failed capacitor on the power supply PCB. I've replaced several over the years for friends and family for less than a fiver, and the TV, stereo, computer, etc have carried on working for many more years. Depending on how competent you are, and you can find the power supply PCB after taking the TV apart, look for any capacitors that look swollen. See www.robotroom.com/Faulty-Capacitors-1.html for more info. Last edited by: VxFan on Mon 14 Oct 24 at 10:42 Reply to this message | Report message

New Mon 14 Oct 24 12:22   TV Dead :-( - zippy

Thanks for all of your replies! I have gone through all of the suggestions and no luck. The red light is on - but flashes occasionally. The web based Samsung Fault Finder suggests a workshop repair is needed due to a likely power fault. The screen itself is heavy at 95lbs! It is connected to a black box about the size of a couple of shoe boxes by a fine wire. The black box has the power supply and HDMI inputs etc. I have checked the fine wire - there are no obvious kinks or tears. A replacement is about £80 (£70 to £195 depending on where you order it from). There is a regular "clicking" sound that comes from the TV - I can't track down if it's the panel or black box - but it goes when the thing is switched off. I guess it could be the fans inside the unit. I am away for a few days and will have a look when I get back - hopefully it is a capacitor job only. Reply to this message | Report message

New Mon 14 Oct 24 14:54   TV Dead :-( - bathtub tom

Could it be one of the fans failed? If the system's detected this, then it may have shut down? Reply to this message | Report message

New Mon 14 Oct 24 15:46   TV Dead :-( - zippy

>> Could it be one of the fans failed? If the system's detected this, then it >> may have shut down? >> How would I go about testing that? Reply to this message | Report message

New Mon 14 Oct 24 15:50   TV Dead :-( - Kevin

Try asking on Onlyfans? Reply to this message | Report message

New Mon 14 Oct 24 16:29   TV Dead :-( - bathtub tom

>> >> Could it be one of the fans failed? If the system's detected this, then >> it >> >> may have shut down? >> How would I go about testing that? You have a look! Reply to this message | Report message

New Mon 14 Oct 24 18:20   TV Dead :-( - Zero

Clicking? Red light flashing? Power supply deffo Probably a cap(s), but they can take out other stuff when they go. Reply to this message | Report message

New Mon 14 Oct 24 18:42   TV Dead :-( - zippy

Thanks again all and .... Doh! re BTT ;-D, I will look at the weekend when I get home from work. In the meantime Mrs Z has to make do with a budget 4k Toshiba (from Turkey is my guess). Last edited by: zippy on Mon 14 Oct 24 at 18:42 Reply to this message | Report message

New Wed 23 Oct 24 12:07   TV Dead :-( - VxFan

>> I will look at the weekend when I get home from work. And the outcome was........ Reply to this message | Report message

New Wed 23 Oct 24 12:34   TV Dead :-( - tyrednemotional

...let him have his "duff duff moment" a bit longer. ;-) Reply to this message | Report message

New Wed 23 Oct 24 13:39   TV Dead :-( - zippy

>> ...let him have his "duff duff moment" a bit longer. ;-) >> Oh har-de-har ;-D Still dead. Local TV repair men seem to have died out as TVs become "disposable" items. Reply to this message | Report message

New Thu 24 Oct 24 10:04   TV Dead :-( - smokie

Still dead Zippy? Reply to this message | Report message

New Thu 24 Oct 24 10:21   TV Dead :-( - zippy

>> Still dead Zippy? >> No, I am 100% alive! :-D The TV on the other hand is as dead as the proverbial do do. When I get some time I will hunt down a local repair co. All the ones I have called so far want the TV shipped to them which is not practical as it weighs almost 100lbs without packaging. Last edited by: zippy on Thu 24 Oct 24 at 10:21 Reply to this message | Report message

New Thu 24 Oct 24 10:37   TV Dead :-( - VxFan

Have you got any repair cafés in your area? Usually found via local Facebook groups, and offer repair of all kinds of things from clothes, electronics, etc. Reply to this message | Report message

New Thu 24 Oct 24 11:56   TV Dead :-( - T junction

www.repaircafe.org/en/ But would have to transport it to them, (and that sounds quite a beast) so best to contact them first as the skills of the volunteers can vary a lot between cafés. We have one volunteer at ours that would probably relish a go at that, but we are in Cumbria! Reply to this message | Report message

New Thu 24 Oct 24 13:57   TV Dead :-( - VxFan

>> www.repaircafe.org/en/ There are 3 in my local area within a 10 mile radius of each other. That website doesn't list any of them. Reply to this message | Report message

New Thu 24 Oct 24 15:06   TV Dead :-( - T junction

Interesting! Do they run under the umbrella of the international organisation? Our details are listed on the site and are up to date, despite moving premises about 2 months ago. Reply to this message | Report message

New Thu 24 Oct 24 15:19   TV Dead :-( - zippy

Thanks T junction. Will have a good look when I finish work later... Reply to this message | Report message

New Thu 24 Oct 24 16:46   TV Dead :-( - Biggles

Did you try the reset trick I mentioned earlier? Reply to this message | Report message

New Thu 24 Oct 24 17:10   TV Dead :-( - zippy

>> Did you try the reset trick I mentioned earlier? >> Yes, but no luck unfortunately. Reply to this message | Report message

New Thu 24 Oct 24 17:11   TV Dead :-( - R.P.

is there any chance of goodwill from supplier or Samsung ? Reply to this message | Report message

New Thu 24 Oct 24 18:03   TV Dead :-( - zippy

>> is there any chance of goodwill from supplier or Samsung ? >> I brought it from Samsung direct. Currently their call centre just say it's out of warranty - can't do anything. I will try and find someone higher up to talk to. Final option might be s75 as I purchased it on a credit card. They will want proof that it's a manufacturing defect rather than just wear and tear and will take off an element for use. Reply to this message | Report message

New Thu 24 Oct 24 18:13   TV Dead :-( - smokie

How long was the warranty? Reply to this message | Report message

New Thu 24 Oct 24 18:20   TV Dead :-( - zippy

I was convinced it was 5 years, but they say 1 and I can't currently find the order email - typically. The set was 5 years old in August. Reply to this message | Report message

New Thu 24 Oct 24 19:43   TV Dead :-( - martin aston

Our local Euronics outlet (South West England) are very good and advertise TV repair. Do you have one locally? I also looked on Checkatrade and they have a TV Repair category although none local to me (they don’t list the Euronics one). It might be worth checking for your area, you might strike lucky. Have you tried local social media for recommendations? You might have to look for electronic repair rather than specifically TV. Reply to this message | Report message

New Thu 24 Oct 24 20:08   TV Dead :-( - tyrednemotional

Well, you could always try the Samsung route via an Authorised Repair Centre. www.samsung.com/uk/support/repair/ It says they'll pick up and return TVs under 84". Unlikely to be cheap, but it just might be a viable route. Reply to this message | Report message

New Thu 24 Oct 24 22:53   TV Dead :-( - smokie

I'm told Checkatrade is pretty much that the trader pays a not-inconsequential fee to get listed. There is no proper check on their work but obvs there are a often reviews. However Like AirBnB the reviews seem mostly positive or very positive, but I don't believe they can all be that good!! Reply to this message | Report message

New Fri 25 Oct 24 09:27   TV Dead :-( - bathtub tom

>> I'm told Checkatrade is pretty much that the trader pays a not-inconsequential fee to get >> listed. >> >> There is no proper check on their work but obvs there are a often reviews. >> However Like AirBnB the reviews seem mostly positive or very positive, but I don't believe >> they can all be that good!! I've been told the traders can have reviews removed! There's a local radio consumer programme that seems to consist largely of folk that googled builder/roofer etc and got someone who could start work immediately, but wanted full payment up front. Reply to this message | Report message

New Thu 24 Oct 24 22:28   TV Dead :-( - bathtub tom

>>Final option might be s75 as I purchased it on a credit card. Don't expect anything to happen soon! I'm currently going through the S75 procedure that started back in 12/23! Independant inspection and report shows the supplier to be at fault. CC company have credited me, but supplier has gone through chargeback, which means they've 45 days to challenge the refund. I've not posted any reviews (yet) on the original company, but am waiting until after the 45 day period. May see me yet, marching up and down outside their shop with a damn great placard. Reply to this message | Report message       1

New Fri 25 Oct 24 09:24   TV Dead :-( - R.P.

From CAB website Consider using your legal rights instead It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. Find out if it’s easier to use your legal rights on faulty goods instead. It’s usually easier within the first 6 months. You have legal rights for up to 6 years (5 years in Scotland) if there’s a fault. www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/ Reply to this message | Report message

New Fri 25 Oct 24 10:28   TV Dead :-( - VxFan

>> Interesting! Do they run under the umbrella of the international organisation? No idea. I've just seen mention of them on FaceBook. They all seem to fall under the category "Sustainable" Reply to this message | Report message

New Wed 13 Nov 24 22:31   TV Dead :-( - zippy

We are having real difficulty finding a local TV repair company. Most refuse to touch anything above 55 inches. I am out tomorrow but there is a couple more I need to try before going to Samsung direct again and using their nominated repairers who are likely to be expensive and suggested shipping the TV to them, which isn't practical. We have a 50 inch 4k Toshiba (I suspect it's a Turkish or Chinese re-badge using the Toshiba brand under licence). That worked for 4 or 5 days and now shows a picture for about 5 minutes before going in to a cycle of trying to re-aquire the HDMI signal with no luck. Switching it off and unplugging it for about an hour is the only working solution - for another 5 minutes of viewing! I have tried other devices with both the Samsung and Toshiba sets and both have the same problems - so both TVs are faulty rather than the Sky box. So now on the 3rd TV. An ancient Sony 720p 32 inch from about 2007, recovered from behind a bookcase in my office. It is currently working. Can't find the remote, but it actually has all the necessary buttons on the top of the set. It probably hasn't been used since early 2016. It is actually supposed to be a Hi-Def 1080p picture set but refuses to accept a 1080p signal. I managed to coax the Toshiba on to get me to the setting page on the Sky Box and reduce the resolution to 720p. It then died again. The Sky remote has been reprogrammed to work the Sony (they are good like that). Once plugged in and working with the set, I tried a 1080i signal but that didn't work either. I think it's too late to take it back to Comet to complain :-D Last edited by: zippy on Wed 13 Nov 24 at 22:33 Reply to this message | Report message

New Wed 13 Nov 24 22:39   TV Dead :-( - Zero

Try a new high quality HDMI cable. Reply to this message | Report message

New Wed 13 Nov 24 23:04   TV Dead :-( - zippy

Will do. Will have to wait to the weekend now. The current ones are good, but now 6 years old so I guess solder joints could age. Reply to this message | Report message

New Thu 14 Nov 24 08:19   TV Dead :-( - Zero

The pins are prone to oxidisation. Reply to this message | Report message

New Thu 14 Nov 24 09:16   TV Dead :-( - bathtub tom

I find this confusing, you state: "We have a 50 inch 4k Toshiba" and "Most refuse to touch anything above 55 inches." "worked for 4 or 5 days". Then it's definitely under warranty. " I think it's too late to take it back to Comet to complain". Why, if it's only worked for a few days? 2015 cosumer rights act state goods and services should be of reasonable quality and last a reasonable time. I think Brompt may be able to help you. Reply to this message | Report message

New Thu 14 Nov 24 10:04   TV Dead :-( - zippy

>> I find this confusing, you state: >> >> "We have a 50 inch 4k Toshiba" and >>"Most refuse to touch anything above 55 inches." >> Refers to the 75 inch set at the top of the thread. >> "worked for 4 or 5 days". Then it's definitely under warranty. No, it's an old spare set in one of the bedrooms. (A 50 inch Toshiba, now about 8 years old). >> " I think it's too late to take it back to Comet to complain". Why, >> if it's only worked for a few days? >> 2015 cosumer rights act state goods and services should be of reasonable quality and last >> a reasonable time. I think Brompt may be able to help you. >> Refers to an even older 2007/2008 32 inch set bought from Comet, who went out of business in 2012! Last edited by: zippy on Thu 14 Nov 24 at 10:05 Reply to this message | Report message