Computer Related > Retrieving email Miscellaneous
Thread Author: Bobby Replies: 9
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New Tue 21 Dec 21 18:09 
 Retrieving email - Bobby
I received 3 emails on 30 Nov for vouchers I had purchased. I kept these in my inbox.
As I was clearing out my inbox on my iphone there I accidentally deleted 2 of them.
As they are older than 2 weeks, they are not appearing in my trash / bin.

I have obviously tried to contact the sender to get them re sent but is there any other way of recovering them? I am on Virgin and use either my phone or webmail, no Outlook involved!

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New Wed 22 Dec 21 08:04 
 Retrieving email - Crankcase
When you say Virgin, you mean you are using an email address provided by them?

If you were using an outlook, Hotmail or Gmail address, then the answer is - once they are no longer in the deleted or trash folder, they really are gone.

With Virgin the answer is almost certainly the same though.

If it were your work based email then IT would probably be able to retrieve them from backup (which the big commercial providers won't do for you).

I'd consider them lost and just concentrate on getting new copies.

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New Wed 22 Dec 21 08:56 
 Retrieving email - Zero
As the bottom end above has said, they are gone. You need to replace.

As an aside, NEVER use your phone to mange your mail. Mail on a phone is just for stuff of an urgent nature, for information. Reply to it on your phone if its urgent, and you have to to, but thats all.
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New Wed 22 Dec 21 12:22 
 Retrieving email - VxFan
>> As I was clearing out my inbox on my iphone there I accidentally deleted 2
>> of them.
>> As they are older than 2 weeks, they are not appearing in my trash /
>> bin.

You need to go into the advanced settings of your mail account on your iPhone to see what time period is set for removing deleted messages. IIRC, the default is one week.

But that also depends on what type of mail account it is. If it's something like a Yahoo or Hotmail account, those settings could be dictated via the App or website.
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New Wed 22 Dec 21 16:48 
 Retrieving email - Bobby
Thanks guys - managed to get them resent from the voucher provider - definitely was no way of retrieving them from Virgin's servers!

I use my phone for email as 99.5% of the emails I get are junk so I normally just swipe them away on the iphone. However I cannot set up new folders from the phone so for any emails I wish to keep, I tend to leave in my inbox until I have opened my laptop for its monthly update on financial matters and then I tidy my email as well through virgin webmail.

Which I was planning on doing tonight but had accidentally deleted them. Oh well, nothing lost and a good reminder for me to not be so lazy!
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New Wed 22 Dec 21 18:22 
 Retrieving email - Crankcase

>> I use my phone for email as 99.5% of the emails I get are junk

I imagine that is either hyperbole, or if it's really so, then either Virgin's servers are unutterably
devoid of worth (very probable) or you haven't got these settings properly, um, set.

www.virginmedia.com/help/virgin-media-mail-email-spam-settings

For what it's worth, my two email providers (just outlook365 and gmail) produce perhaps one visible bit of spam a week between them in my inbox, and there is nothing I've ever found in the junk folders that they've chucked and shouldn't have done.
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New Wed 22 Dec 21 20:19 
 Retrieving email - Bobby
Sorry when I said junk I meant Amazon, Eurocarparts, Decathlon type stuff as opposed to viagra and the like….
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New Wed 22 Dec 21 20:12 
 Retrieving email - VxFan
>> Thanks guys - managed to get them resent from the voucher provider - definitely was
>> no way of retrieving them from Virgin's servers!

I'm guessing Virgin use a pop3 mail server? In which case, the deletion duration is in the iPhone settings. Basically it will sit in a deletion folder for 'x' amount of days before the iPhone permanently deletes it. Just go into the mail setting and change the value for 'x' days.
Last edited by: VxFan on Wed 22 Dec 21 at 20:13
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New Wed 22 Dec 21 20:21 
 Retrieving email - Bobby
Cheers. Max I can change it to is one month which I have now done.
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New Thu 23 Dec 21 02:48 
 Retrieving email - VxFan
There should be a "never remove" option in the list, but one month should be plenty of time for retrieval if necessary.
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