Computer Related > outlook/hotmail problems Computing Issues
Thread Author: sooty123 Replies: 5
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New Tue 12 Oct 21 15:28 
 outlook/hotmail problems - sooty123
In trying to set up the outlook app on my phone I've had problems. It doesn't seem to recognise my account, I've tried downloading the app again. I've tried using the generic email set up on my phone. It worked fine on my old phone, but not on this one . The phone is a S10.
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New Tue 12 Oct 21 15:50 
 outlook/hotmail problems - Kevin
Error messages?
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New Tue 12 Oct 21 16:49 
 outlook/hotmail problems - sooty123
Yes, when I enter my email address I get 'unable to log in' and I should contact support. The error is in loading the authentication it says.
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New Tue 12 Oct 21 17:26 
 outlook/hotmail problems - No FM2R
You're not doing something daft with your email address are you? .co.uk instead of .com, or using the wrong name, using your gmail username with hotmail, or something like that?

It suggests it's not even finding your account. So wrong username, wrong service, or something similar is possible.
Last edited by: No FM2R on Tue 12 Oct 21 at 17:26
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New Tue 12 Oct 21 18:12 
 outlook/hotmail problems - sooty123
Well I'm not sure what I was doing/not doing but it's now working.
Last edited by: sooty123 on Tue 12 Oct 21 at 18:12
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New Tue 12 Oct 21 18:26 
 outlook/hotmail problems - tyrednemotional
FWIW, I had a number of authentication issues on the PC version of Outlook (web interface) yesterday for addresses that are little used. The responses I got in attempting to sort it it were entirely illogical, but the issue righted itself.
Last edited by: tyrednemotional on Tue 12 Oct 21 at 18:27
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