Computer Related > E-Mail Computing Issues
Thread Author: maltrap Replies: 9
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New Tue 13 Jul 21 11:58 
 E-Mail - maltrap
Can anyone tell me why my Hotmai messages are arriving in duplicate.
One of them is deletable on screen the other one is not.
Thanks in anticipation.
Last edited by: maltrap on Tue 13 Jul 21 at 11:58
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New Tue 13 Jul 21 12:48 
 E-Mail - VxFan
What platform are you using to view your Hotmail emails on?

Web browser? Which one? Have you tried a different one?

dedicated App?

Phone or Tablet?

AN Other?

Have you tried another platform to see if it also happens there to?
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New Tue 13 Jul 21 13:32 
 E-Mail - maltrap
Let me apologise in advance for my lack of computer knowledge.
The only platforms i'm used to are at railway stations!
The problem is only on my desktop computer which has the latest version of Windows.
I've used Hotmail for many years without any problem.
Hotmail on my Ipad is fine.
I don't have a smartphone.

Thank you for your help
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New Tue 13 Jul 21 13:40 
 E-Mail - maltrap
I should have mentioned i use Google Chrome
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New Tue 13 Jul 21 14:14 
 E-Mail - VxFan
Platform = what are you running it on.

>> The problem is only on my desktop computer which has the latest version of Windows
>> I should have mentioned i use Google Chrome

Try it on another web browser and see if it still does it. Plenty to chose from.
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New Tue 13 Jul 21 15:16 
 E-Mail - maltrap
Just tried it on Firefox, no fifference.
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New Tue 13 Jul 21 23:32 
 E-Mail - No FM2R
To ensure I understand....

You use a Web browser to access your email. At outlook.com I assume.

When you look in the inbox there are two copies of every email.

One can be deleted, the other cannot and remains there.

Is that correct?
Last edited by: No FM2R on Tue 13 Jul 21 at 23:32
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New Wed 14 Jul 21 08:56 
 E-Mail - maltrap
Yes
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New Wed 14 Jul 21 09:34 
 E-Mail - VxFan
Outlook.com works fine for me on Internet Explorer and MS Edge.

Suggest you try one of these browsers, and if it doesn't happen with either of these, then try clearing your browser cache and cookies on the browser(s) it does occur.
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New Thu 15 Jul 21 16:48 
 E-Mail - No FM2R
Apologies for delay.

I know you said you don't have a smartphone, but do you have the outlook application installed on any PC or tablet?

Have you been doing anything with auto-forward lately? Do you have alternate e-mail addresses set up?

Does it happen on just received email or sent as well? What happens if you send yourself an email?

Could you explain a bit more about what happens when you try to delete the undeletable one?
Last edited by: No FM2R on Thu 15 Jul 21 at 16:48
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