I use TeamViewer for the in-laws PC. It's easy to use, reliable, and free for personal use. There's also a lite/quick version that doesn't actually install anything on the PC, so no admin privileges or password entry necessary, if that's a consideration.
I have put a shortcut on the desktop of their machine. If they have issues, they simply double click it, read me the session ID and password over the phone, and I'm in moments later.
Last edited by: DP on Thu 6 Sep 18 at 10:53
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