...My S-i-L has upgraded her BT connection to Fibre (Infinity) but hasn't seen any noticeable increase in performance.
She has a Homehub5 which will talk to either an ADSL2+ copper connection, or a VDSL(2) FTTC connection, depending on the service purchased. (No modem required for fibre)
The reported upload/download speeds from both the router stats and speed-testing are in the ADSL2+ range (or, of course, a very slow FTTC/Infinity range). The values are quite believable for her location for an ADSL2+ circuit.
The router is reporting a connection with a G992.5 Annex A modulation - which is ADSL2+.
Patently, the router may be reporting arbitrarily, but I would expect a G993.1 or G993.2 for Infinity.
All the evidence points to it still being ADSL2+, but she is getting nowhere with the India-based support.
I'm not au-fait with BT fibre kit, so am looking to prove my assumptions. Can anyone with a BT fibre connection check the router stats for me and let me know what modulation type is being reported.
(It can be accessed via the router admin under Avanced Settings / Troubleshooting / Helpdesk )
TIA
|
Unfortunately I got BT Infinity 6 years ago so can't help you. I still have a separate VDSL Huawei Echolife HG612 modem plus a router. This modem is locked down from BT and does not have the web interface enabled not telnet - you need to hack it to turn it on.
From what you say it sounds like it's still ADSL2+. Pat has a combined router/modem (think it's a NETGEAR from memory) and she can probably answer.
|
>> Can anyone with a BT fibre connection check the router stats for me and let me
>> know what modulation type is being reported.
Mine is G.993.2 Annex B
|
>> Mine is G.993.2 Annex B
G.993 is VDSL. The OP I think knows already the modem in question is still only connecting using ADSL. I think you've helped him confirm it.
Last edited by: rtj70 on Fri 29 Jul 16 at 01:27
|
I'm on Talk Talk though not BT so would that make a difference.
I'm happy to have a look if you think it will help but if not, I much prefer to treat my router with the 'leave well alone' attitude':)
....it scares me!
Pat
|
|
...thanks Pat, but it was specifically BT (and preferably a HomeHub 5) that I wanted to check.
Last edited by: tyrednemotional on Fri 29 Jul 16 at 07:49
|
Thank goodness for that, I've been having the shakes all morning.....:)
Pat
|
>> G.993 is VDSL.
...indeed 993.2 is VDSL2 - which is what I would have expected (or possibly 993.1).
|
>>
>> Mine is G.993.2 Annex B
>>
Thanks for that - is this a HomeHub 5?
(TBH, I'm convinced that S-i-L's connection is still ADSL2+, the only (very) minor level of doubt is whether the router has a reporting bug)
|
>> Thanks for that - is this a HomeHub 5?
Yep, sure is.
|
Ta.
....and presumably on the uptime line (line 5) it's reporting "VDSL uptime" rather than "DSL Uptime)...?
|
|
I'll try and remember to check when I get home tonight.
|
My Infinity upgrade only resulted in only a marginal speed increase (say 10-20%) from the previous ADSL connection - the 'fibre cabinet' is approx 1 mile away so the last significant bit of copper limits the speed. However the connection is solid with very few drops and maintains the (low) maximum speed under adverse conditions. The HomeHub5 with integrated modem made for the best improvement.
What sort of speeds are you experiencing. What sort of speeds are the adjacent properties seeing?
I will try and check when I get home in about 2 months :) -
Last edited by: sherlock47 on Fri 29 Jul 16 at 10:27
|
...they are out in the wilds, and, I think, the only people around that have signed up for Infinity. It's about a mile from the exchange, but AFAIK only around 500yards from the FTTC cabinet (provided by the Rural Broadband Initiative).
Their speeds are slightly lower than my ADSL ones at roughly the same distance, but, like mine, the upload speed is around the 1Mb mark, another indicator that it is ADSL and has "maxed out" at this. (I'd expect a higher upload speed on VDSL against the download speed they get).
|
Just tested my speed via the BT App. Currently my home BB speed is 35.6 Mb/s download, and 9.0 Mb/s upload.
The exchange is approx. 5 miles from the cabinet, and then approx. ¾ mile to my house from the cabinet.
However, my BB download speed drops to approx. 3 Mb/s between 20:30 and 22:00 most evenings. The upload speed remains at 9.0 Mb/s. I'm guessing it's other users in my street hogging the BB, and causing it to slow down. I keep meaning to discuss the matter with BT.
Last edited by: VxFan on Fri 29 Jul 16 at 12:52
|
>> ....and presumably on the uptime line (line 5) it's reporting "VDSL uptime" rather than "DSL Uptime)...?
Nope. Mine says DSL uptime. But then my phone lead from the wall socket is plugged into the DSL socket on the back of the router and not the WAN socket.
|
...thank you. (I've been BMW'ing)
Yes, I've now seen examples reporting both DSL and VDSL on the uptime, but the modulation type in all Infinity examples has been G993.x (not G992.5).
|
|
Has your S-i-L tried resetting the modem back to factory defaults to see if it will then apply the correct settings?
|
That's certainly something that could be tried, (I suspect when I'm next there in case it goes belly-up) but the switchover instructions for fibre indicate that the newly-supplied VDSL-compatible homehub could be immediately installed (prior to switchover) on the existing ADSL line, and that it would adjust to the new connection when it was changed. (the DSL connection on the hub direct to the phone line copes with both).
That, combined with the lack of any observed break in service when the switchover was supposedly done (and all the other factors already discussed) imply to me that it hasn't been switched. (I can find other instances on the web where this is the case).
|
|
I'd be calling their help desk. I'd say that's one thing which is generally above average with Virgin. Even if you can prove it hasn't been done there's still nothing you can do about it.
|
I have TalkTalk fibre and an HG635 router which, of course, is piggybacked on BT Infinity.
Just two thoughts. The HG635 has both a Broadband (grey coloured socket) and WAN (red) Ethernet connection - the former is used and not the latter. Worth a check to see if it's the same case with the BT hub, with which I'm unfamiliar, in case there's been a mismatch.
Secondly, does your SiL have a filtered Master Socket box (usually a BT engineer installs the necessary faceplate); if not, then any micro-filters still installed will tend to degrade a fibre connection as they are no longer required.
|
Firstly the phone line will only plug into an RJ11 socket on the router.... the coloured Ethernet sockets is a red herring.
If this was a self install then did they provide the proper faceplate for the master socket? Also the router needs to be plugged into the master socket and not one that comes off from that socket.
With the proper faceplate which has an RJ11 output for the VDSL connection, there is no need for a micro filter anywhere.
But since you say the router is reporting the modem has connected using an ADSL2+ profile it does sound like the switch to the VDSL connection has not yet happened.
|
>>Firstly the phone line will only plug into an RJ11 socket on the router.... the coloured Ethernet sockets is a red herring.>>
The Broadband and WAN sockets are identical and both take an Ethernet cable. Never used the WAN socket.
Secondly, my HG635 router is initially connected to a 10 metre broadband cable extension which, in turn, runs under the hallway and room carpets and connected to the filtered Master Socket direct.
The router then has a connection to a four port Ethernet switch which serves my desktop, Home Plugs setup and Smart TV; other devices such as a printer, tablet and Smartphone use the wi-fi signal.
Average download speed on TalkTalik's 38Mb fibre is 35.75Mb, but occasionally flirts with just over 40Mb on the Speedtest.net clock. Sometimes I get a false reading (153Mb and 103Mb for example!!), which is worth a smile.
I have a filtered Master Socket because I did a good turn for an OpenReach engineer when I had ADSL2+ broadband and he fitted the filter plate as a thank you; very worthwhile as micro-filters eventually pack up and you lose a lot of download speed...:-)
Last edited by: Stuartli on Sun 31 Jul 16 at 17:25
|
>> very worthwhile as micro-filters eventually pack up and you lose a lot of download speed...:-)
I am still using the ones supplied by Pipex, which are at least 10 years old now. Getting the speed that BT quote that I should be getting, apart from at a certain part of the evening when all the neighbours start hogging it.
|
If BT Openreach install the master socket for their Infinity service there is a phone socket and a separate RJ11 socket to plug the modem into. They used to run a Cat5 extension from that to somewhere else in the house, e.g. I have it in a room upstairs used as an office.
With this socket you then don't need micro filters for phones.
|
My TalkTalk fibre 38Mb broadband, as I mentioned earlier, uses exactly the same broadband Ethernet cable connection to the HG635 Super Router as for ADSL2+ with an earlier TalkTalk broadband router - the Master Socket had the filter face plate fitted about six or seven years ago, but the MS itself has been in place for at least 25-30 years...:-)
It meant micro-filters used on the Master Socket and two phone extensions were made redundant.
There's some great advice (I learned a lot when I used it some years ago) on this specialist's website:
www.solwise.co.uk/
along the opportunity to acquire any parts or accessories anyone may require.
|
...well, a lot of water has gone under the bridge, but there has been an interesting development......
S-i-L finally gave up on chasing this (other fish to fry, and a straight denial of any issue by BT) regardless of me just about convincing her all was not well.
At the turn of the year, she started getting an annoying buzz on 'phone calls (and once again got nowhere with BT).
Living in an area where everyone knows everyone else, it just so happens that she knows the local OpenReach engineer, who said he'd call in and look at the (internal) wiring as a favour.
Anyway, that never happened; returning from holiday last month, she found a note from the self-same engineer noting that he'd had a job raised to switch their line to fibre, and that he should have tested within the house, but as they were away he'd checked everything he could and it looked OK - any problems, get him to call round.
Speed was now 48/10Mbps (vs 15/1Mbps previously) and magically, the modulation type reported by the router was now G993.2 (VDSL/fibre, rather than the previous ADSL2+).
I have both sets of stats taken from the router showing the change.
A query of BT as to why she had now finally got something she'd been paying for for 18 months simply received a flat denial of anything having changed, or any job having been raised, and that the engineer must have been generically playing in the cabinet.
Having recourse to the engineer this was rapidly discounted; he was clear that he had just changed the line from ADSL2+ to VDSl, as a result of a job being received!
So, she is now chasing a BT that is still in denial for an explanation (and a refund).
I hate BT with a vengeance anyway, but this (on the face of it) is pretty shameful behaviour.
|
I was just about to ask if the fibre service had actually been established, when I read the above comment.
My best mate was switched on Tuesday from an 6 to 7Mb connection on ADSL2+ on Tuesday by BT on behalf of TalkTalk and immediately notched up speeds of just under 38Mb, uploads of around 9.5Mb (both virtually 100 per cent) and a ping of nine.
My fibre speeds match these and he's at least twice as far from the exchange as me (the ADSL2+ speeds will indicate that fact!).
What's more, last Friday, an OpenReach engineer cured a fault on the BT side of my landline service (again on behalf of TalkTalk) and also fitted the latest faceplate to my already filtered Master Socket (the faceplate only needs to be squeezed on each side to remove, rather than unscrewing two screws).
Always found BT to be very helpful at all times and that goes back over several decades.
|
Anyone got BT Infinity and can check something? - rtj70
