Computer Related > laptop restarting	Computing Issues
Thread Author: sooty123	Replies: 26

New Wed 26 Jun 13 11:12   laptop restarting - sooty123

I've got a toshiba laptop that this morning has started restarting itself. First a blue box appears with text on it. The box doesn't stay on for very long, a lot of it is numbers and letters. However I did manage to pick out the words; physical memory crash dump. First time it happened it was just after I ejected a sd card, I'm not sure if its related. Apologies for the lack of info, there appears to be no warning and it only flashes up for a few seconds. Reply to this message | Report message

New Wed 26 Jun 13 11:54   laptop restarting - No FM2R

Could be a number of things, none of which are good. Does it stay running for very long? I mean, long enough for you to be able to do anything? Reply to this message | Report message

New Wed 26 Jun 13 12:04   laptop restarting - sooty123

Yes it's been running for about an hour since the second time and about 25 mins between the first and second times. Reply to this message | Report message

New Wed 26 Jun 13 12:16   laptop restarting - No FM2R

Does anything in particular set off the blue screen? Or is it seemingly random? Do you have backups? Try running chkdsk first. That might cause it to crash if the issue is the disk. Have it automatically fix errors. Has the machine taken a bang, or have you installed anything new on it in the last few days? Reply to this message | Report message

New Wed 26 Jun 13 12:31   laptop restarting - sooty123

>> Does anything in particular set off the blue screen? Or is it seemingly random? >> The first time I had just clicked on to eject a sd card, the second time I was doing nothing in particular. >> Do you have backups? On an external HD? No. Although the second time I did a safe mode start at the computer choose a restore point from a few days ago. >> Try running chkdsk first. That might cause it to crash if the issue is the >> disk. Have it automatically fix errors. Am I right in saying you need the disk for that? >> >> Has the machine taken a bang, or have you installed anything new on it in >> the last few days? No knocks or anything, however it has done a few auto updates for adobe, windows 7 and the such like. >> Reply to this message | Report message

New Wed 26 Jun 13 12:54   laptop restarting - rtj70

>> Am I right in saying you need the disk for that? Just open a command prompt and then run the command: chkdsk /F Reply to this message | Report message

New Wed 26 Jun 13 13:27   laptop restarting - sooty123

Ok thanks I'll have a go at it and report back. Reply to this message | Report message

New Wed 26 Jun 13 13:51   laptop restarting - No FM2R

What anti-virus / anti-malware stuff do you run? Have you downloaded anything (anything at all) or visited any unusual websites? That revert to a restore point bothers me. Some of the nastier stuff does mess around with restore points. Reply to this message | Report message

New Wed 26 Jun 13 13:57   laptop restarting - sooty123

I can't think of any. I've got AVG and avast I haven't run them yet but I'll give them a whirl. Reply to this message | Report message

New Wed 26 Jun 13 13:59   laptop restarting - No FM2R

How did the chkdsk go? Reply to this message | Report message

New Wed 26 Jun 13 14:17   laptop restarting - sooty123

I tried it but it said 'Access denied you do not have sufficient privilages. You have to invoke this utility in running in elevated mode.' Reply to this message | Report message

New Wed 26 Jun 13 14:19   laptop restarting - No FM2R

Is it your laptop? What version of Windows is it running? Reply to this message | Report message

New Wed 26 Jun 13 14:23   laptop restarting - sooty123

It's running Windows 7. Reply to this message | Report message

New Wed 26 Jun 13 14:44   laptop restarting - No FM2R

More or less as follows... click on start button / circle thing type CMD in search box right click on CMD.EXE click on "Run as Administrator" type in "CHKDSK /F "Cannot lock currrent drive blah blah blah Would you like to run chkdsk at nex start up? Enter "Y" exit Reboot. Last edited by: No FM2R on Wed 26 Jun 13 at 14:44 Reply to this message | Report message

New Wed 26 Jun 13 14:47   laptop restarting - sooty123

Thanks for that I'll run it when the avast scan is done. Reply to this message | Report message

New Wed 26 Jun 13 15:25   laptop restarting - sooty123

I ran it, nothing of note. It didn't highlight any area as having an issue, although I'm not 100% sure what I would be looking for using that tool. Reply to this message | Report message

New Wed 26 Jun 13 14:41   laptop restarting - TeeCee

Right-click the command window icon and hit "Run as administrator". Then run the chkdsk command. It'll say that the disk's locked and will have to be checked at reboot. Answer "Y" to this. Then reboot the machine and it should check during the startup process. If it's bluescreening and restarting, I doubt it's disk-related though. Have you updated any drivers recently? An iffy driver (especially video or storage) is an obvious candidate. Next on the list would be failing memory. There's a setting somewhere to disable auto-reboot on bluescreen, which would allow you to see what's actually failing. I'll squirrel it out. Last edited by: TeeCee on Wed 26 Jun 13 at 14:45 Reply to this message | Report message

New Wed 26 Jun 13 14:47   laptop restarting - TeeCee

See here: pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm With that off you should at least be able to see where the exception is occurring, which will give a better clue as to the root cause. Reply to this message | Report message

New Wed 26 Jun 13 15:22   laptop restarting - Fursty Ferret

Hoover out the dust from inside it. Reply to this message | Report message

New Wed 26 Jun 13 15:59   laptop restarting - No FM2R

Has it crashed again or is it now behaving better? Reply to this message | Report message

New Wed 26 Jun 13 18:26   laptop restarting - Zero

Am i right in saying this is intermittent Blue Screen of Death on startup? Being a laptop its probably hardware, as Hercule the Pilot says, blow the dust out of the fan, and take out the memory sim, clean the contacts and refit it. Reply to this message | Report message

New Thu 27 Jun 13 11:02   laptop restarting - sooty123

No it did it about 20 min after being turned on. It's not been hoovered since I bought it, so I'll take it apart and give it a good clean. Reply to this message | Report message

New Thu 27 Jun 13 11:00   laptop restarting - sooty123

it's been fine so far, no issues at all. Reply to this message | Report message

New Wed 26 Jun 13 20:06   laptop restarting - Victorbox

Worth checking the RAM is OK by typing memory in search box by Start Orb and clicking on the Windows Memory Diagnostics that will appear at top of list to run the built in Windows 7 memory tester. Reply to this message | Report message

New Wed 26 Jun 13 20:31   laptop restarting - devonite

up the thread you mention that you have both AVG and AVAST, you should not be running two A/V`s together, try disabling AVG. AVAST is the better A/V in my opinion. Reply to this message | Report message

New Sat 13 Jul 13 21:37   laptop restarting - sooty123

Just a quick update, all seems to be well. It hasn't done it again and is working fine. Not sure what to chalk it upto? Reply to this message | Report message

New Sat 13 Jul 13 22:23   laptop restarting - No FM2R

Dust, probably. Reply to this message | Report message