Computer Related > 2 year old Mac recall for faulty disks Miscellaneous
Thread Author: Falkirk Bairn Replies: 10
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 Mon 29 Oct 12 15:19 
 2 year old Mac recall for faulty disks - Falkirk Bairn
My son has a 27"Mac, 2 year old or thereabouts, and he was asked to bring the system in as they had detected faults with a batch containing Seagate disks (IIRC) which were troublesome.

Delivered back on Friday, it booted and that was it - it would not restore his data. Perplexed he took it back another 15 miles to be investigated - OS was over 2 years old and did not support the backup drive type he had.

So Top Marks to Apple for the recall

0/10 for the work done

If you have a Mac and get a recall, you have been forewarned!
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 Mon 29 Oct 12 15:49 
 2 year old Mac recall for faulty disks - rtj70
What version of Mac OSX was on it before they swapped the drive. And what version is on it now?

I can't see them doing anything other than backing up the content of the faulty drive and restoring it to a new one. So it should be the same.

Is he sure the backup actually works? What did he use to back it up? Time Machine perhaps?
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 Mon 29 Oct 12 18:45 
 2 year old Mac recall for faulty disks - Fullchat
As RTJ mentions did he have a back up drive? Mine automatically backs up to a WD external drive using Time Machine. Mind you it did throw a wobbler the other day and the backup partition had disappeared. Had to reformat and partition the external drive.
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 Mon 29 Oct 12 19:52 
 2 year old Mac recall for faulty disks - R.P.
Good idea FC - just ordered a 2TB time machine....been thinking about it for ages.
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 Mon 29 Oct 12 20:09 
 2 year old Mac recall for faulty disks - rtj70
>> just ordered a 2TB time machine

You can use any USB attached drive for Time Machine backups. And remote disk storage too. Are you after the Time Machine/Internet router because you have more than one drive.

My Time Machine drive is a USB powered 2.5" drive that's always attached. I also sync the important drives to another network drive too.
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 Thu 1 Nov 12 16:40 
 2 year old Mac recall for faulty disks - R.P.
Arrived today - plug and play - the bonus with it is that it boosts the wi-fi reach in the house and resolved the signal conflict with next door's device. Nice bit of kit works as it should and looks kind of cool to-boot as well.
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 Thu 1 Nov 12 16:49 
 2 year old Mac recall for faulty disks - rtj70
I think I am right in saying the Wifi element in there allows for a private and guest network. Guests get restricted access. If your devices are all capable of using the 5GHz frequency (this is a dual 2.4/5GHz access point) then you'll get less interference.

Although changing the wifi channel on the old access point would have helped.
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 Thu 1 Nov 12 16:55 
 2 year old Mac recall for faulty disks - R.P.
Tried that a couple of times Rob. My neighbour rarely turns her router on - so it was an occasional issue really - WiFi reach was a slightly bigger problem here, seems to have knocked that on the head as well - will check it later with an iPad though. You're right about the guest thing. Will fire up the Time Machine thing tonight and let it simmer overnight linked by cable to the MacBook.
Last edited by: R.P. on Thu 1 Nov 12 at 16:56
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 Mon 29 Oct 12 20:08 
 2 year old Mac recall for faulty disks - Falkirk Bairn
>> What version of Mac OSX was on it before they swapped the drive. And what
>> version is on it now?
>>
>> I can't see them doing anything other than backing up the content of the faulty
>> drive and restoring it to a new one. So it should be the same.

All they put on the new disk was an operating system, nothing else as he has his external back-up and assumed all would be well when connected. However the OS release was at a lower level than the installed OS and did not see his drive when he plugged it in.

All well now, later Version of OS saw the Ext drive and loaded all the files.
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 Mon 29 Oct 12 20:10 
 2 year old Mac recall for faulty disks - rtj70
You can boot off an install DVD and reinstall/recover everything including the OS from the Time Machine drive. Glad it's sorted.
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 Fri 2 Nov 12 14:46 
 2 year old Mac recall for faulty disks - Rudedog
Not sure if this helps, but most repairers will only restore your OS to the level of the one that was originally shipped with the laptop when bought new, they assume you have the rights and disks to update your OS back to the spec before the work.
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