Here is a time wasting site containing (allegedly) true customer service stories.
It lives at notalwaysright.com/
For your edification, here is an example.
Driving You Crazy
Auto parts store | Columbus, OH, USA
(A teenage customer comes up to our parts counter.)
Customer: “I need brakes for my car.”
Me: “No problem. What kind of car is it?”
Customer: “A Honda.”
Me: “Okay, what model?”
(She sighs dramatically and then whips out her cell.)
Customer: “Daddy, what model is my Honda?” *hangs up* “Civic.”
(I try to catch her before she hangs up.)
Me: “Is that a DX, EX or LX?”
Customer: “God!” *dials again* “Daddy, is that a DX or whatever? No, I drove it today.” *to me* “He says it’s an LX.”
Me: “Standard or automatic?”
Customer: *starts dialing*
Me: “Ma’am, if your car is here, I can come out and look this information up so you don’t have to.”
Customer: “Nah, I don’t want you to have to go to all that trouble!”
(She discovers it is an automatic, and hangs up again.)
Me: “Last question. Is that a 2-door or 4-door?”
Customer: “Sheesh!”
(She dials her phone, and repeats the question.)
Customer: “Oh.” *looks sheepish* “That was a really stupid question, wasn’t it?”
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You'd hardly believe that America is a superpower after reading the contents of that site.
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Customer Service stories - Fursty Ferret
